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Primo Hot Tubs and Swim Spas
- Hot Tub & Pool
- The Woodlands, TX
About this business
With a distinguished 17 year career as a sales manager and an extensive knowledge of physical therapy after 12 years as a licensed Athletic Trainer, it was a natural next step in 2015 for Vince Primo to open the Houston based Primo Hot Tubs and Swim Spas to assist his customers with their aquatic therapy needs.
Location details
22315 Gosling Rd, The Woodlands, TX, 77389, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had to had my Primo Hot Tub for year .and I have been helped along the way by the Bernie store and it's employees .abby has been extremely helpful
Working with Primo Spas has been a great experience. Not only was it a quality spa, they have been instrumental in the ease of purchase, timely delivery and great support after the sale. I look forward to a many years long relationship with Primo Spas.
Looks no further than Primo Hot tubs and swim spas. I purchased mine a while back and they are so resourceful and always there help if I have any questions. I bought a masterspa Legend series and it’s been an amazing purchase. Thanks so much to the team that helped me!
Seldom do people take the time to write good reviews and are quick to give negative feedback. I have been extremely happy with my purchase from Primo. Chip and his team delivered on time and were very professional. We have had the Tub now for over 3 months, they return phone calls in a timely fashion and are willing to make sure your taken care of. I have already referred them to a friend.
We have really enjoyed our hot tub from Primo. Even when we had a small issue, their knowledgeable technician, Derrick, came out and fixed it. My wife and I look forward to many relaxing years with our hot tub. Thanks Primo
A little customer service can go a long way, but my experience with Primo has been some of the worst I have ever dealt with. To begin with, many statements the sales person said during our visit to the store did not match the written contracts. Also, every time we call for an update on our order, we get , "we will call you back." Surprise, they never call back. One time we got the answer, "one person says your tub is still at the factory but another says its in the wharehouse," but we were never called back and told which an... read more
Business response:
*******, I appreciate your feedback on how you felt. I know my office staff gave you updates as they received them. Since your spa had not arrived off of the truck yet, I had a Twilight 7.2 come in for stock that had a stereo on it, and I upgraded your purchase by giving you a free stereo. My staff also put a care package together for you for the delay to make up for that. Since then, my office manager, made sure to personally keep in contact with you about a couple items that were shipped to you as well. I hope we have good... read more
We purchased our Hot Tub from Mr. Primo at the Houston Home & Garden show last year. At the time we lived in Tomball and the tub was installed in April 2016. We have enjoyed many days luxuriating in the wonderful hot water. The installers were very gracious and got it set up perfectly in the back yard. The equipment worked with one small problem with was fixed at no charge. The went over all of the operating instructions and we've had no problems keeping the water just right for enjoyment.
Business response:
Thank you very much for your positive review. I sell around 400 units in the Houston Metro area and normally only the very few that are unhappy take the time to post things. Hope you continue to enjoy your hot tub
Frequently asked questions about Primo Hot Tubs and Swim Spas
How is Primo Hot Tubs and Swim Spas rated?
Primo Hot Tubs and Swim Spas has a 3.3 star rating with 152 reviews.
When is Primo Hot Tubs and Swim Spas open?
Primo Hot Tubs and Swim Spas is closed now. It will open at 10:00 a.m.
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