This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Prime Rib & Chocolate Cake
- Steakhouses
- Portland, OR
About this business
Prime Rib & Chocolate Cake is a cut above the rest with one goal: delight guests with uncompromised quality in a great atmosphere at an exceptional value.
Location details
1200 NE Broadway St, Ste 10, Portland, OR, 97232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I went there on January 28th to celebrate our Birthday's. We had reservations for 6:30 pm. We waited over an hour for a couple of drinks after being seated by the glass wall that separates the kitchen from the dining room. Our waiter was very apologetic it was taking so long but apparently they had a 10 top came in the was more important. We finally got our Caesar salads after an hour and 15 minutes. There was a Manager on duty who had a total potty mouth and she was dropping the F bomb on her wait staff and c... read more
Business response:
Hi Velma, I apologize for the experience that you had. Can you please email me at rlopez@r-u-i.com or call me at (503) 493-0100? I would like to be able to make this right.
Worst service ever. Left after an hour of waiting and also hearing other customers complaining.
Business response:
Hi Launie, I apologize for the service you received. We are working hard on keeping up with our business with a new staff in the kitchen. We strive to make every experience a perfect one and unfortunately we were not able to do that with you. I would like to be able to bring you in to try us again. Please email me at rlopez@r-u-i.com and I can send a comp card out to you right away.
One of the best places around... it's a great upscale vibe but the menus scream delicious eatery at hole in the wall prices.... I am a forever fan,.. after the first visit... me and my girl both... 5 stars
Went there for dinner tonight before a concert. Sat in the bar. Ordered drinks took a bit to get them. Ordered dinner which was a hamburger and a shrimp and crab melt. Waited 45 min NO FOOD! Had to leave without eating. Kitchen staff need to get thier stuff together! Won't ever go back. So thanks bur not thanks for the 15% off card for our next visit.
Business response:
Hi Leann, I want to apologize for not taking care of you last night. We have a new Chef and got pretty backed up from the two concerts. I would like to be able to make it up to you by sending you a comp card so that you can try us again at our best. If you could call me at (503) 493-0100 or email me at rlopez@r-u-i.com I can send one out to you right away.
The food and service were great! I will be going back to try more from the menu.
Had the prime rib stroganoff and it was delicious. My picky eater daughter got the kids prime rib dinner and loved it as well.
We were visiting from out of town and had made reservations for someone's 50th birthday. We made reservations for the 15th of December in 2016. We came here for a birthday and they were closed. They had called to confirm the reservation the day before. However, when we showed up we saw a letter from the management saying that they are closed due to the weather. There was no warning even though they had our number and confirmed the reservation the night before. I've never been treated so poorly by a restaurant. Their customer... read more
Business response:
Hi Frank, I truly apologize for closing yesterday. The note that we had on the door was from closing early on Wednesday night because of the snow turning to ice making the roads extremely dangerous. Yesterday i had multiple employees call out due to not being able to make it in because they either got in accidents the night before or had to abandon their cars and were not able to get them out Thursday. I myself was in an accident on Wednesday night from the icy roads and was not able to come in to call you and let you know t... read more
We sat for 20 min before getting a menu. They didn't seem short staffed until a bit later, but even when it wasn't busy the server seemed to have other things to do that was not serving us. Same thing occurred with friends who had a dinner reservation around the same time. They need more employees
Business response:
Hi Nikki, Sorry that the experience wasn't the best. We were very short staffed that night, and that is my fault. As a manager I try and set my employees up for success, and this night I failed them. I wish we could make this right, please feel free to email myself kmikawa@r-u-i.com or call at (503) 493-0100.
Amazing staff, great food and amazing atmosphere! Would recommend to anyone �
Frequently asked questions about Prime Rib & Chocolate Cake
How is Prime Rib & Chocolate Cake rated?
Prime Rib & Chocolate Cake has a 4 star rating with 427 reviews.
When is Prime Rib & Chocolate Cake open?
Prime Rib & Chocolate Cake is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com