This profile has been claimed by the business owner or representative.
Primary Residential Mortgage, Inc.
- Mortgage Lenders
- Newark, DE
About this business
Our team of experienced loan officers are dedicated to building lifelong relationships, from the moment you are ready to purchase your first home, to refinancing or upgrading to your dream home, we will be there for you every step of the way. We’re ready to provide you with the best residential mortgage program that matches your unique needs. We are a Delaware VA Lender, Delaware FHA Lender, Delaware USDA Lender, Delaware Reverse Mortgage Lender, and a Delaware Mortgage Broker. We offer all of the Delaware First Time H... read more
Location details
248 E Chestnut Hill Rd, Ste 4, Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
RecommendedPrimary residential mortgage is a great mortgage team. Very knowledgeable and helpful on FHA loans and for first time homebuyers especially.
Impressive service! great for homebuyers looking for a FHA, VA, & conventional financing! I'm willing to recommend them to everyone!
If you are looking to refinance your mortgage the John Thomas team is who you want to work with. They are extremely knowledgeable in FHA, VA, & conventional mortgage products and are great with first time home buyers!
The best team to work with! No one is better with first time homebuyers than the John Thomas team!
They are an awesome company with great people. SMOOTH transaction from start to finish.
The worst customer service!!!!!!! If you have any question at all about your mortgage nobody will answer their phones/emails. They set up my homeowners insurance with a completely different company I said I would use. THEN they changed their email addresses without informing any of their clients/putting it on their website. Literally go with anyone but this mortgage company lol
This is, hands down, the worst mortgage company I have ever had the displeasure of working with. The mortgage originator is a sloppy “professional” who uses her personal life as an excuse to not be courteous and not follow through. She also thinks she can use her “mortgage expertise” to negotiate behalf of the buyers when there are two highly competent Realtors involved in this transaction. She also violated Fair Housing laws when making comments about HER buyer clients! The underwriters have picked over the home under contr... read more
Business response:
Julie I am sorry to hear you had a bad experience with a loan officer at Primary Residential Mortgage but this is the branch page for Delaware branch of Primary Residential Mortgage. We are completely independent of the loan officer you worked with. If there is anything we can do to assist you please let me know but I would only ask that you take the review off our branch page and post to the loan officer's page that you had the experience with directly. - John Thomas branch manager Primary Residential Mortgage.
Gave me pre-approval I got a contract on the home it was built tried reaching out to Jennifer Palmer with no reply!! lost the house as seller didn't want to wait. Sooo thanks I really sincerely appreciate your lack of professionalism and customer service.
Business response:
Cymore I am sorry you didn't experience great service but Jennifer Palmer doesn't work for this branch of Primary Residential Mortgage. Each branch is run independently. So you posted to the wrong branch page. We are located in Delaware, what state were you trying to purchase?
I don't know how they have 5 star reviews honestly. If you're looking to have someone run your credit and not return your phones calls, then this is the place for you. however, if you want to actually buy a home find a different company that actually responds. I also submitted all my documents and called to confirm they got them, just to receive notifications after our conversation EACH TIME that I needed to turn them in. I've been through that situation with them 3 times now. I've called and left voicemail's and have litera... read more
Frequently asked questions about Primary Residential Mortgage, Inc.
How is Primary Residential Mortgage, Inc. rated?
Primary Residential Mortgage, Inc. has a 4.8 star rating with 443 reviews.
When is Primary Residential Mortgage, Inc. open?
Primary Residential Mortgage, Inc. is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com