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Premier Subaru
- Automotive
- Branford, CT
About this business
Get More! Save More! Only at Premier!
Location details
155 North Main Street, Branford, CT, 06405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
RecommendedService Dept is clean and the people are friendly.
Business response:
Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Premier Subaru
most helpful efficient staff. clean and comfortable place for service. I love Subaru in Branford above any other service center.
Business response:
Cyndi, thank you so much for your kind word and recommendation. We appreciate your business!
During my recent service experience, they made me pay for a part and never let me knew it arrived for a month. Team didn't seem interested in fixing the problem since id already paid. Was subsequently promised a refund only to have them renege on our agreement. My family has made a point of patronizing this dealership, purchasing three cars and servicing four cars 40 miles from our house. After the lies and and run around, one thing is clear: this place doesn't need our business anymore.
Business response:
Mr. Schlegal/ We truly appreciate your past business with our company and, you coming to us for honest and up front service. We have been up front and honest with you regarding your special order part purchase. You prepaid for a non-returnable special order part through Subaru. We placed the ord er for you - at your request and, ordered the part in good faith. The part was on backorder and was released to us given your prepayment. While we appreciate that you sold your vehicle - without repairing the car with the part that w... read more
The sales/lease pitch was easy and simplified by Sales Consultant Timothy Harris. No pressure, upfront truthfully during COVID-19 pandemic. State of the Art facility Sales and Service. Highly recommend and appreciated. Looking forward to my new Subaru Crosstrek.
Business response:
Mark, our team will be very happy to hear about your kind words ! Thank you for choosing Premier Subaru! Congratulations on your new Crosstrek!
I just went into another Subaru dealer to trade my car in Subaru Outback 2016, & was told my whole car has been painted. This was never disclosed to me upon selling me a brand NEW car I paid $37,000 for. This is news to me & now discredits the value of my car immensely. This is beyond, and I have been a loyal customer for years as well as my whole family. Premier has been my dealer of choice for years & did all of my service at their locations. I am in shock! Extremely disappointed and disheartened. I feel used and betrayed.
Business response:
Dear Ms .Fedoruk/ The vehicle you purchased was delivered directly to us by Subaru. We have no damage records whatsoever on that vehicle - nor, did Subaru notate and transit damage. We would be extremely interested in seeing the vehicle and using a paint meter on the vehicle to measure the thickness of the paint. We hope that you would understand - from your long time dealings with us - that we would never sell repainted new car to a customer. We receive manifests on new vehicles and, by law, and damage more than $400 would ... read more
Whew!! I'm sitting here at Premier Subaru in Branford getting my oil changed. This person comes in to the waiting room with his mask under his chin. There's four of us already in the waiting room, including two people who are clearly elders. So I go over to this person and ask him if he could cover himself. He refused. I pointed out that there were elders present. In response he told me that I should stop whining. He then stood up and grabbed my arm. I called out that I was being attacked. How did the management handle this?... read more
Business response:
Mr. Maldonado/ We are disappointed that you would indicate you wouldn't recommend us based on an occurrence that happened between two of our clients. It did not involve a single employee of our company. Please see the reply that we made to David.
My Subaru ascent rear tire kindly acquired two nails. The service agent, and the service, was simply phenomenal. I thought they fought hard to represent by best needs, and they were extremely efficient. Thanks!
Business response:
Zaffar, thank you for your kind words! We're happy we could help. Our team is available should you require any extra help.
I had the best car buying experience here Parker went above and beyond to help me thank you for such an amazing experience and I absolutely so I love with my car! If u need a car or just browsing for a car go see Parker u will not be disappointed!
Business response:
Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope to be of service to you again! Take care!
Parker, Phil and Neil the Subaru Dream Team! Purchased a car for our college student and they understood what we were looking for in terms of safety, reliability and cost. No pressure. They helped with our peace of mind as we fly back across the country.
Frequently asked questions about Premier Subaru
How is Premier Subaru rated?
Premier Subaru has a 4.3 star rating with 1,455 reviews.
When is Premier Subaru open?
Premier Subaru is closed now. It will open tomorrow at 9:00 a.m.
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