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Power Home Remodeling
- Windows Installation
- Waltham, MA
About this business
Does your home need replacement windows, roofing, siding, doors, or attic insulation that is high-quality, energy-efficient, and comes with a lifetime warranty? We’re the nation’s largest full-service exterior home remodeler and over 900 lifetime Angi Super Service Awards. We can help transform your house into the beautiful and cost-effective home you’ve always dreamed of. At Power, you’ll love our friendly, knowledgable, and professional remodeling consultants and be delighted by our top-rated instal... read more
Location details
201 Jones Road 2nd Floor West, Suite 205, Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Please do your research before you let anyone in your home to do any kind of work. I did not do my research and now I am regretting firecely. On Wednesday, November 20th, 2019, a group of men arrived at my house after 12 noon to install new windows. Little did I know it was doing to be a long disastrous day. The men were in a hurry and began work immediately by demolishing all 10 my old windows at the same time. In the process of doing so, they damaged more than half my window ledges by leaving gouges, dents, cracks, scratch... read more
Business response:
Thank you for taking the time to review your experience with Power. We apologize for any undue frustration or inconvenience. The satisfaction of our customers throughout the entire remodeling process is our top priority, but rest assured when you partner with Power on a project you are partnering with a company that will work with you long after the original installation. While we do our best to minimize them, we are still human and make mistakes. For every project that needs a permit , we handle the application process in a... read more
We had Power knock on our door and offer services. They know we are new to the area; they have a way to know all new homeowners. We asked for an estimate on the windows, and they came back a few days later. However, they have a very aggressive sales tactic that I, unfortunately, fell for. He showed me a picture of his kids and wife on his device, telling me if I did not go through with the purchase I was making his family suffer. He then proceeded to tell me that he was a german immigrant and that where he came from having a... read more
Business response:
Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the entire remodeling process is our top priority. We’ve been in touch with management in your territory since coming across your review and have made them aware of the details of your experience. Since then your Pre-Install Inspection Manager has visited your home to discuss your concerns and put together a plan of action that will address them. We are confident that your scheduled visit on 2/27/2020 will resolve... read more
I called in june 2019 to initiate a warranty claim. Our big Payne window has mold growing between the Payne's and there is water leaking into the home. They sent someone out july 20th to look at the window. Got a call back the following week telling me that they have to special order the replacement window and we set up install nov 7th. Beginning of the week I got a call to confirm my appointment. The that I got a call telling me its backordered and they had to reschedule. We rescheduled it for dec 3rd. Again got a call conf... read more
Business response:
Thank you for taking the time to review your experience with Power. We apologize for any undue frustration or inconvenience. The satisfaction of our customers throughout the entire remodeling process is our top priority, so we are incredibly sorry to hear we did not live up to the standards of service we set leading up to the installed project. We’ve been in touch with management in your territory since coming across your review and have made them aware of the details of your experience. We are confident that your scheduled ... read more
There sales agent Pablo verbally attacked me in my house. After asking 3 timet for the quote they promised he wouldn't stop what he was doing or give me the new estimate. Then he stole the previous estimate I had received from a different sales person and the information card with the direct phone number of the person who I had worked with at Sam's club. When I told him that was mine he said I didn't need it and he guaranteed they wouldn't be doing work for me. Thankfully I still have the card of the previous sales person wi... read more
Business response:
Thank you for taking the time to review your experience with Power. We sincerely apologize for the behavior of our representatives, as this is far below the standards of service and behavior we set for ourselves. We take these issues very seriously. Since coming across your review and being made aware of the details of your experience, we have reached out to management in your territory to look into the details of your experience. This is why the Regional Vice President in our Dallas office reached out to you with a phone ca... read more
We have had an on going problem with this company since November 11,2019. They were to replace seven windows. They showed up but only had five, the other two were on back order. They did a good job of with the five no complaints. They said they would return in two weeks to install the two that were on back order. The day they were to install them they called to say the windows had arrived with broken frames. They rescheduled to come out two weeks later. On that day they called to tell the same thing happened again and it wou... read more
Business response:
Gayland - thank you for taking the time to review your experience with Power. We sincerely apologize for the behavior of our representative, as this is far below the standards of service and behavior we set for ourselves.We pride ourselves on creating only positive interactions with homeowners even if Power is not the best fit for their remodeling needs. We’ve been in touch with management in your territory since coming across your review and have made them aware of the details of your experience. This is why our Vice Presid... read more
Worst window installation job ever my 70-year-old mom could’ve done a better Job
Business response:
Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the entire remodeling process is our top priority. We’ve been in touch with management in your territory since coming across your review and have made them aware of the details of your experience. Since then your Project Production Manager has visited your home to discuss your concerns and put together a plan of action that will address them. We are confident that your scheduled visit on 2/12/2020 - 2/13/2020 will... read more
Had all the windows replaced in our house and were happy at first with the install and price. The issue came with the first rainfall and dealing with the warranty dept. during the rainfall, water was seeping inside under the widow sill. This is a problem because there is an outlet directly under the window, which is very concerning for us. I placed a service call the next day and they sent someone over to inspect the window. His solution was to just add more sealant around the window. Fast forward to our next rainfall and ag... read more
Business response:
Thank you for taking the time to review your experience with Power. We apologize for any undue frustration or inconvenience. The satisfaction of our customers throughout the entire remodeling process is our top priority, so we are incredibly sorry to hear we did not live up to the standards of service we set leading up to the installed project. Since coming across your review and being made aware of the details of your experience, we can see any service issues have since been addressed to your satisfaction with our service a... read more
One Star is too good for this company. This company makes agreements and doesnt keep them. If your looking for a dependable company look elsewhere. I was approached by a local salesperson inside Sam's Club. I would have a thought that Sam's recommendation for a company would be good. I contracted with PHRG to do my whole house windows and sliding glass doors. Then had second thoughts and canceled. I received a call from a local sales manager who met with me and my husband. He brought the numbers down to where we were more co... read more
Our windows were installed in October, so now we've had time to give them a fair review. The sales process was long, but detailed. It could have been shortened. The measurement and installation were on schedule, as promised. The quality of the windows themselves seems to be good. On par with the competition. After the long explanation during the sales call of how good the windows are and the 7 layers of seal that they provide, I was surprised by the installation technique. No matter how good the windows are, if they are not ... read more
Business response:
Thank you for taking the time to review your experience with Power. We would love the opportunity to turn your 3-star project into a 5-star experience. Please email digital@powerhrg.com with your contact phone number, home address, or project number so we can learn more about how we fell short of your expectations and what we can do to leave you fully satisfied.
Frequently asked questions about Power Home Remodeling
How is Power Home Remodeling rated?
Power Home Remodeling has a 4.7 star rating with 7,150 reviews.
When is Power Home Remodeling open?
Power Home Remodeling is open now. It will close at 9:00 p.m.
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