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Porsche of Charlottesville
- Car Dealers
- Hollymead, VA
About this business
Message from Porsche of Charlottesville
Location details
1313 Richmond Rd, Hollymead, VA, 22911, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
On 7/21/21, I saw a car on the Flow VW website I was very interested in. I went to my local Flow VW store in Wilmington and spoke with a salesperson who we had already purchased a car with. I hadn't realized the car was in Burlington. He called there, they told him someone was coming to see the car, and had 3 more people interested. He asked to have the car sent to Wilmington if their buyer did not buy. They are SUPPOSED to do this. They refused. I called again Friday, my salesman called to check on the car, and again they s... read more
Business response:
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced initially. We are truly delighted that you were able to purchase the vehicle of your choice from VW Wilmington. We greatly appreciate your business and value you as our customer. We look forward to serving your complete automotive needs for many years to come. Thank you
I scheduled an appointment online to have my vehicle serviced. I took the day off of work to bring my vehicle in. As I pulled into the dealership I was called and told there was a scheduling error and that I would have to come back in two weeks.
Business response:
This is an unfortunate incident and we apologize for any inconvenience this may have caused. Unfortunately, the customer scheduled service online incorrectly and we contacted him to inform him that we would need to reschedule but he was already at the dealership. We were able to speak with him while he was there to reschedule and confirm a service appointment. We look forward to seeing you at your next service visit. Thank you
The dealership salesman didn’t know the features of the car we were trying to buy. Then, he tried to sell the car out from under us as I left to go get a check for the down payment! Next, the finance officer tried to sell us many items we didn’t want or need. He pressured us tremendously. Finally, four hours after all this drama, we finished. They delivered the car the next afternoon and it was dirty. They hadn’t filled it with gas, either. I called back to the dealership and my salesman was unavailable. Then, I had to make ... read more
Business response:
Our General Sales Manager has immediately addressed the customer's concerns as mentioned and has apologized for any miscommunication that she has experienced during her sales experience. Rest assured this was not our intention. We understand that she is not happy with her sales experience and we have contacted her on 7-19-21 to listen to and learn more about her frustrations. We are working to address all concerns to her satisfaction. Customer stated she appreciated the follow up call. Thank you
I purchased my 3rd BMW in September 2019 from Flow BMW in Winston Salem. (This purchase was a certified used bmw , first two were new) I purchased an with extended service and maintenance contract - so I thought at time with this car. My understanding at time of purchase, I had coverage for 50,000 miles from date of purchase and milage or 4 yrs. How was explaned to me. I found out in November 2020 my extended service and maintenance coverage ended at 50,000 miles not 50,000 mile from date of purchase. I spoke with GM in Nove... read more
Business response:
Our General Manager has spoken to the customer on 6/22/2021 to address his concerns and has apologized for any miscommunication that he has experienced during his service. We made a promise to him to honor his maintenance as he did not fully understand the coverage when he purchased the vehicle. We are going to honor that promise. We have made arrangements to schedule a pick up of his vehicle to do the maintenance and deliver it back to him when completed. We have agreed the concerns have been addressed and resolved.
Just purchased a car from Flow Mini in Winston Salem and couldn’t be more pleased. It was delivered to my door the next day, and is exactly what I had requested. They also offer a limited warranty on all cars they sell. Excellent customer service, and such a professional staff.
Business response:
Thank you for taking the time to share your feedback regarding your sales experience at Flow Mini of Winston Salem. We greatly appreciate your business and your kind sentiments.
Very disappointed in Flow Automotive. I was working with one of their internet sales persons for a week in Winston-Salem, NC, and finally found a car for my daughter and made an appointment to go see it after my workday. It was a 40 minute drive to their Flow Statesville NC location from where I lived. I get all the way there, and they tell me someone is just buying it as I'm there. I was like, wait, I had an appointment, and you even pulled the car up in front for me. What a normal auto business should do is take care of th... read more
Business response:
We are very sorry for the confusion when you attempted to purchase with us. We received two set appointments on the same car within twenty minutes of each other. The customer that bought the car was confirmed and when we went to confirm the second we found out the car was already pulled up front. We attempted to contact the second appointment but we could not because we had a bad phone number. We sent an email to try to get a hold of the customer and he never responded. Upon arrival, we offered the customer another vehicle b... read more
Took my Audi S6 to Flow Audi, in Charlottesville VA, for an oil and spark plug service on Wednesday, Oct. 21st. I received a call that afternoon that it would take 5 hours to complete. Thursday comes. No call. I call and leave a message (never returned). Friday morning, I showed up unannounced, like Michael Myers, and the consultant looked at me and said, "We're waiting on spark plugs." No apologies for no response. Very nonchalant, especially when he could've called me about this. The spark plugs were to arrive that morning... read more
Business response:
We have contacted the customer 11-02-20 to listen to his concerns. We understood his frustrations and have apologized for any miscommunication or inconvenience that he may have experienced. We have agreed his concerns have been addressed and resolved. Customer is happy.
Best customer service I’ve received from any business in recent years. Flow Mini-Winston-Salem, NC is my favorite auto dealership. 10+ ***** ******
Business response:
Thank you for your wonderful feedback about your experience at Flow Mini Winston-Salem. We are committed to delivering a truly exceptional experience to every customer every time. Your positive review is greatly appreciated.
bought an auto on your web site using quick buy. It was confirmed and I entered my insurance info, title info, drivers license info etc thatthe site said would save a lot of time. Scheduled pick up time and date. Payed your no haggle price that was quoted at quick buy. Next morning get a call saying that the sales manager said the car was already sold. Not a good way to run a business.
Business response:
We apologize to Mr. *****. This was a process breakdown at our store and the vehicle of interest should have been marked as sold prior to Mr. *****'s transaction. This is definitely our mistake and not the level of service that we hope to provide. We are addressing this with our team and hope that Mr. ***** will accept our apology.
Frequently asked questions about Porsche of Charlottesville
How is Porsche of Charlottesville rated?
Porsche of Charlottesville has a 2.6 star rating with 63 reviews.
When is Porsche of Charlottesville open?
Porsche of Charlottesville is closed now. It will open at 9:00 a.m.
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