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Polygon Northwest Company
- Real Estate Services
- Bellevue, WA
About this business
Location details
11624 SE 5th St, Bellevue, WA, 98005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Taylor Morrison is not a builder I would recommend. I have had my home for less than a year in stepping stone poinciana Fl. They also have an association here Evergreen that is the worst. They make every excuse not to assist with any issues and pass of every issue to Taylor Morrison which then passes it back to Evergreen. I have water that is gushing out all over my front yard as well as my neighbor. I have been contacting evergreen for 3 days straight. Finally they tell me they are not responsible and told me to contact Yel... read more
Sales reps pulled bait and switch tactics. They tell you whatever they want to get you to sign and close, then they never back up what they say, because the contract says otherwise. The customer service is terrible and they never own up to their mistakes. Management was even worse customer service. Zero understanding or empathy. Stay away if you can. Nothing is seamless about their process and their communication is unprofessional. All they care about is their bottom line. I've even talked to a couple of the neighbors and ma... read more
We purchased our home in 2017. Its been nothing but problems. I guess we should have seen the following coming while the home was under construction. Before construction was complete the contractors left the upstairs windows wide open allowing rain to get inside the house and wet the walls and carpet. Polygon (now Taylor Morrison and the same warranty people work there) put fans in the house to dry it. We thought this was an isolated incident so we moved forward with the purchase. We soon learned that was just the beginning ... read more
What to expect if you are thinking about buying a home from this location. Incompetent and unprofessional sales people. We have purchased this home during summer hoping this would be a forever home for my parents. We bought few new built before through New Traditional Homes & Legend Homes so this was a very familiar process. We would randomly drop by to see progress of construction then one day we realized front concrete patio and side patio had multiple cracks on them. We have notified our concerns to Michelle (who helped u... read more
Extremely disappointed with the customer service of AV Homes/Taylor Morrison home builders! We were ready to contract to build with AV/Taylor Morrison with Brock the sales manager for Amelia Walk and Kingsley Creek. We wanted to build our dream home with the Anniston model with the additional bonus room. We also used our own realtor to help with the purchase. We asked questions such as a possibility of incentives, discounted upgrades (the typical questions). They refused to negotiate any incentives other than a portion of cl... read more
Savvy Homes, which is now AV Homes has been horrible when it comes to fixing their substandard work. We have had multiple issues through the last few years of buying this newly built house and every time was a fight to get anything resolved. When we bought this house, the builder's warranty covers only the first year, which is when any problems must be reported. We reported issues with all of our picture windows leaking, which we noticed the first time it rained after we moved in. They sent someone to fix them by resealing t... read more
Business response:
Our customer service team has contacted this homeowner directly regarding these concerns; our company remains committed to our past present and future homeowners.
We purchased a home from Savvy in March of 2016, when we did our walk through before purchase we filled out a punch list, that to this day is still not complete. We contacted Savvy several times via email, and website to get the punch list finished, but we were told to wait for the 10 month walk through. 4 montths in our wall oven stopped working, when we finally got an electrician out to the house the wiring was melted in the wall and had to be replaced. We have sagging floors on the main level, flooring that is seperating.... read more
STAY AWAY!!! We moved into a brand new Savvy home over 2 months ago. Within the first 3 weeks we found a substantial leak from an unreachable area. The leak caused damage to our wall where we then noticed another leak seeping through the wall itself. Here we are, over 2 months later, and our walks/leak has still not been fixed. The warranty department for Savvy is a complete NIGHTMARE. Use your hard earned money on a different builder.
We move into this Savvy home in 2015 and there have been non-stop issues/complaint with this house. Savvy customer service is terrible!!!!!!! They make excuses and attempt to make you feel like a NOBODY. Latest complaint was the shower hot and cold water lines not being installed correctly. They did not want to hear it stating "your house passed inspection",. There was a contracted plumber in my neighborhood working on new homes but Savvy didn't have the decency to have them come by to do a courtesy check. All said and done,... read more
Business response:
Response from Savvy Homes: We have reviewed the correspondence for this particular homeowner with a close date of 07/10/2015. On or about 09/11/17, Mr. ****** called the warranty department leaving a message stating that he was in the process of changing his bathroom from an insert to a tiled shower enclosure, and that the plumbing was not flush. With due diligence, we contacted the original plumbing company about Mr. ******'s concerns. The plumbing company installed the piping to NC code according to the shower enclosure t... read more
Frequently asked questions about Polygon Northwest Company
How is Polygon Northwest Company rated?
Polygon Northwest Company has a 2.1 star rating with 7 reviews.
When is Polygon Northwest Company open?
Polygon Northwest Company is open now. It will close at 5:00 p.m.
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