11624 SE 5th St, Bellevue, WA 98005
https://www.taylormorrison.com/
Open now:9:00 am - 5:00 pm
Top Real Estate in your area
(10) · Real Estate Services
11555 SE 8th St #200
(206) 576-5104(3) · Real Estate Services
4224 59th Dr NE
(425) 242-8838About
Polygon Northwest Company provides construction services for single-family homes, townhomes and condominiums. It is a homebuilding company that has constructed Creekside at Progress Ridge, The Crossings at Tanasbourne, Canterbury Heights, Crosswater, Madera at Lakeland, The Estates at Lakeland Hills and Creekside. The company s properties feature three- and four-bedroom apartments. Polygon Northwest Company also features kitchens, lighting fixtures, and dining and living spaces. Its agents offer home buying tips. Its properties maintain soccer fields, basketball courts, parks and playground areas. Polygon Northwest Company s nearby destinations include schools, golf courses, and shopping, re
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Joe on BBB
2 years ago
07/13/2020, 13:09 PM
Sales reps pulled bait and switch tactics. They tell you whatever they want to get you to sign and close, then they never back up what they say, because the contract says otherwise. The customer service is terrible and they never own up to their mistakes. Management was even worse customer service. Zero understanding or empathy. Stay away if you can. Nothing is seamless about their process and their communication is unprofessional. All they care about is their bottom line. I've even talked to a couple of the neighbors and majority have had a similar experience. Very unprofessional.
Disappointed Homeowner on BBB
2 years ago
06/05/2020, 02:25 AM
We purchased our home in 2017. Its been nothing but problems. I guess we should have seen the following coming while the home was under construction. Before construction was complete the contractors left the upstairs windows wide open allowing rain to get inside the house and wet the walls and carpet. Polygon (now Taylor Morrison and the same warranty people work there) put fans in the house to dry it. We thought this was an isolated incident so we moved forward with the purchase. We soon learned that was just the beginning of a costly nightmare. Polygon didn't put out refrigerator on it's own breaker so the breakers would trip all the time. After going back and forth with Polygon they finally placed the refrigerator on it's own breaker. Our kitchen sink was leaking because Polygon failed to seal it. Then the same sink literally collapsed because the Polygon failed to anchor the sink to the counter. The pipes to the upstairs bathroom leaked and damaged the sink. The microwave caught on fire due to a manufacture defect. The glass to the oven door randomly exploded due to a manufacture defect. The refrigerator shoots out ice which gets all over the floor. We are stuck with these appliances because the builder feels it's not their responsibility to replace. We spent multiple nights in the winter freezing because the furnace kept going out. They used duck tape to attach a screen around a pipe that was used as a drain in our back yard. Now we can't hang curtains in our home (in the same location the Polygon hung curtains in the model home which is the same exact layout of our home) because Polygon thought it would be a good idea to place a drain pipe right next to the drywall. So we can't have pretty curtains in our home like the model home. We learned this the hard way after we attempted to hang curtains not knowing the pipe was there.The drain pipe was punctured which cause water damage to the house. You guessed it..Polygon won't fix it because it's not their fault the pipe was punctured. I guess somehow we should have magically known they decided to place a drain pipe right up against the drywall. Silly us for thinking we could hang the curtains the same way they did in the model home. Stay away from Polygon / Taylor Morrison. The construction is sloppy and they don't care about the buyers.
Jay L on BBB
3 years ago
11/25/2019, 16:52 PM
What to expect if you are thinking about buying a home from this location.
Incompetent and unprofessional sales people. We have purchased this home during summer hoping this would be a forever home for my parents. We bought few new built before through New Traditional Homes & Legend Homes so this was a very familiar process. We would randomly drop by to see progress of construction then one day we realized front concrete patio and side patio had multiple cracks on them.
We have notified our concerns to Michelle (who helped us originally) at the sales office first week of Oct. instead of replacing cracked patio, they filled the cracks with gray concrete, which had cracks on them as well. Not to mention how ugly it looked on aggregated concrete.
Last Tuesday when we had our warranty walk though. We had mention heavily that we don’t want to sign anything or close unless everything is completed on the punch list but based on progress, seems like they don’t care about what buyer had to say since we are contracted to buy this home (that was emphasized multiple times).
Showed up to the office wanting to talk to someone about possibly pushing out the closing date due to work had not being done also due to not having full trust that they will get it done in timely manner which I have every right to do so since nothing was fully fixed when I mentioned over 2 months ago. I met Frank who is project manager on site. Very helpful person wanting to make things right also spoke to Tricia who wanted to talk to her supervisor regards to pushing out the closing date. Several hours had past, we finally received an email stating they will take care of concrete patio but nothing about pushing out closing date. So I called the office and spoke to Tricia on the phone. I never encounter anyone like Tricia. She was very rude, wouldn’t give me a chance to finish my sentences. Completely different person then I met earlier. Ultimately putting words in my mouth got me very aggressive with her. She stated that I said I didn’t care about buying this home or my earnest money, which I never said. Tricia kept referring to contract we signed and how we are responsible of paying $200 per day for delaying. I asked to speak to her supervisor but she refused to give me supervisor’s info stating I have to talk to her or email her first then she will relay that information. Also stated that she is busy and doesn’t have to time to discuss about our concerns. Tricia, here is my email to your supervisor, feel free to relay my concerns.
As a homebuyer, we want everything to be perfect. I understand it’s a construction and things aren’t going to be perfect. But when we address concerns to the builder we expect to be communicated and resolved especially when we have notified few months before. Instead we get communicated a day before closing and threated to be charged $200 per day for delaying closing. I am sure not every Polygon homes are this way but when you are spending 450k or plus for a home, at least take our concerns serious and not treat us like ‘unreasonable customer’ at a restaurant. I felt like this company doesn’t care for you once you sign the paper, they acted like they can do whatever they want after they know you can’t back out.
I’m writing this review because how I was treated today and how frustrated I was. Sales people are face of the company. This company can say they are the best and care for customers but I strongly don’t feel that way. Now I am forced to sign and close if I don’t want to be charged for penalty. I personally wouldn’t buy this home if I had to do it again due to my experience with sales people.
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