Pohanka Hyundai

CJ C 

on BBB

5 months ago

Beware of Pohanka Hyundai of ******* Station!!! Terrible customer service and seemingly unscrupulous business practices. 

Asia S 

on BBB

11 months ago

I do not recommend purchasing a car from Pohanka Hyundai at the *************** location (or Hyundai period at this point!), especially if its a used vehicle. I bought a certified used vehicle that was supposedly inspected thoroughly, but it has had nothing but problems since I purchased it in February. The dealership has continuously given me the runaround regarding any issues Ive raised.I even had to take my car to another dealership for service due to the engine light constantly coming on, yet that issue remains unresolve... read more

Adam S 

on BBB

a year ago

Had my car towed by Hyundai roadside assistance for a warranty repair. After calling several times and leaving unanswered messages, I was told that the car was not delivered to this dealership. After calling Hyundai roadside assistance, they finally admitted that the car was delivered but stated that the keys were not with the car. The towing company stated that the car was delivered with the keys, but the dealership could not find them. I had to deliver a spare set of keys to get the car repaired under warranty. The whole p... read more

Mi J 

on BBB

a year ago

In 2023 I went for an oil change and was told my axle was leaking. I paid near $800 for it to be ***laced. This year I went back again for an oil change and was told and shown where the other axle was leaking. The new and might I add honest service person told me that my vehicle was still under warranty and that they WILL submit the claim to Hyundai corporate. Shortly after Pohanka Hyundai had a massive data breach and the dealership said that they could only do small oil changes as they could not access customer records. Wh... read more

Kareem B 

on BBB

a year ago

Avoid buying any cars or having your car repaired at this dealership. I have an issue with my vehicle, as well as other customers. My vehicles engine ***** oil. I spent over a thousand dollars in repairs to resolve this issue, but to no avail, the oil light continues to come on whenever I get close to ***** miles. Hyundai even kept my car for THREE MONTHS and simply cleaned the engine, which never resolved the issue. I have been more than patient with Hyundai resolving this issue. The only thing the dealership wants to perfo... read more

Mark J 

on BBB

2 years ago

Mark J. I recently went to Pohanka Hyundai for a specific reason. My right rear window was broken in during a theft attempt. I specifically asked for a window replacement. I was told that I'd have to take on a $165.95 diagnostic fee even though a diagnosis was not needed. I'd already told them what I needed! They supposedly did the diagnostic test and told me the estimate was $2,350 for repair.......pending the fact that they didn't find any other issues. Then, they demanded payment up front, before rendering any service. I ... read more

krystal 

on BBB

3 years ago

I went to buy a car they ran my credit with out my permission. After they decided to give me my car back they still cashed my personal finances check . 

Raseana R 

on BBB

3 years ago

Purchased a 2018 Hyundai Sonata on Febuary 19, 2022 with 79k miles. I noticed that night when I purchased the car it made a rattling noise on the drivers side and making a weird noise under the hood and immediatley took it back to the dealer(next day). They looked at the car and said they had to flush the gas in the gar and change the a part to the fuel. I inquired about the rattling nose that was most concerning and they brushed it off. They came back one time and said it was the sway bar link and fixed it but the car was s... read more

Alfonso V 

on BBB

3 years ago

Attempted to charge me $2,000 over online price plus another $9,000 including a $4,995 chip shortage fee. I called a Hyundai in Virginia and they said they don’t charge a chip shortage fee. The price monthly for the lease was $300 more per month than other online offers. That’s about $10,800 than online offers. Now my credit got dinged and I can’t get that back I am extremely disappointed and hurt by the unethical treatment from this dealer. 25% on taxes and fees is insane. The salesperson also insisted it was a great deal e... read more