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PNC Bank
- Finance
- Pikesville, MD
About this business
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them.
Location details
1819 Reisterstown Rd, Pikesville, MD, 21208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 6:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
If only I could give negative stars, I regret the good review I gave your associate J******* (Not only was she off 1/3/23, I was told by her to contact her to be able to transfer my check out of the old account, misinformation). I was unable to pay my rent or any other bill due to her negligence. The ************ ****** **** branch is a complete embarrassment, the good is probably overworked due to the bad. The receptionist tells customers to call customer service as a solution to everything. (She didn't even know that if he... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
PNC Bank took over BBVA and it has been a disaster. For over 1 year I have been trying to get Bill Pay set up. I have been asking for over 1 year and have spent numerous hours on the phone and filling out forms. I keep getting passed around, hung up on, and promises that it's fixed and that my problem will be escalated or that someone will call me back. I never get a callback and they never get me set up with Online Bill Pay. They lie because they never call me back, I ask for a manager and they NEVER come on the line to tal... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
I have been working with the back for consistent access to online banking. Currently have a withdraw money and deposit in another bank account to pay bills. IT has been working on it off and on for weeks. Last call they said they would call me back when I could get access to my account. One week later no call. Frustrating.
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
Terrible customer service! I had money stolen from my account and they refuse to reimburse me. I have called multiple times and they will not return my phone call.
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
If I could give zero stars I would. Opened my account 2 weeks and worst headache I've ever had from a bank. Call them almost every single day about another problem that's happened with my account. They will leave charges pending for days then finally post all the charges at once and not only does it overdraw your account for days, which u can rack up expensive fees for, but it gives the posted date only for each charge instead of the day the charges were made. So make ur own record of every single time u use ur debit card or... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
I have been trying to get the debit card replacement for almost a month and every time I call them I got the run around they should treat the customers better than that
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
Online banking is always having issues and you can't access your account. A rep claimed she could look up my account and took all my details like SSN, Acct No., etc., then told me oh well I can't tell you about your account. Why did you collect all that sensitive info then? Then I disputed a charge and they basically sent a letter stating they couldn't help me. What is the point then letting people dispute charges if you don't even have your customers back? Oh well, we aren't going to help with it is their outlook. BBVA was ... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
The worst customer experience I have ever had with ANY Bank !!!! Incompetence from phone reps to corporate. If you need the smallest issue taken care of prepare to waste an hour minimum and your issue will still not be resolved. I cannot believe they are a paid staff! Totally inept!
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
Horrible bank! Where do I start...Limited online transfers per month, terrible customer service. When I call customer service, nothing gets accomplished. I then am forced to go to a branch. Going to a branch is a waste of time and energy because only one person can help you out of the 5 people that are there. You get charged to have a checking account open if a certain amount of money isn't being deposited. Can I give zero stars??
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.3 star rating with 390 reviews.
When is PNC Bank open?
PNC Bank is open now. It will close at 6:00 p.m.
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