PNC Bank

Jody S 

on BBB

2 years ago

Small businesses BEWARE. I have a label of 289 email messages relating to one loan, with various agents requesting the same information over and over. I had to resubmit all new loan documents because the bank could not locate my originals. The time it has taken me to work with this bank has put undue stress and work on our small team. I would recommend finding another bank with better services for small businesses. 

Gale C 

on BBB

2 years ago

I talk to ***** about a dispute, and he refuse to switch the call over to his supervisor, H e claimed it was taken care of , which it wasn't, It's still not corrected. He was very hesitate the way the he refuse to switch the call and said the dispute was taken care of.. **** needs to be looked at very closely. I feel that they are directing me in the wrong way with the wrong info.. 

Ken H 

on BBB

2 years ago

The absolute worst bank with NO customer service or support from the top corporate position down. The only people that care are the people working in the branches. When you send a letter to the top corporate person, he sends it on down the ranks, and it seems he and they do not care if they lose a thirty-year client because of several things his corporate caused the problem for. I will be moving three business accounts, two family personal accounts and several business and personal credit cards from PNC in the near future as... read more

Richard S 

on BBB

2 years ago

Awful customer service. Bought a car and used them for loan. Paid it off and tried to get them email me title. Said they couldnt *** could not r fax. Had to send by mail. 

Nebyu S 

on BBB

2 years ago

Never, ever, apply for Credit card with PNC. I have been a PNC customer for years. I bank with them as well as have several credit cards that I got through them recommended by their staff. I had credit cards with very high limits and were encouraged to utilize them. My overall credit score was in the mid 700s when I did a balance transfer from PNC credit card to my credit union, who were offering lower interest rates. Without me ever being late to any payment whatsoever and my credit score being good, PNC decided to cut the ... read more

Tessa S 

on BBB

2 years ago

This is the worst PNC Bank I dealt with. I will not recommend nobody to PNC.PNC will send your account to the credit bureau if under ***** dollars and saying its 30 days late which is not ***************** don't care tell u to call credit bureau yourself to resolve this matter. PNC NEED TO FIX THEIR MISTAKE.. 

Andreya W. 

on BBB

2 years ago

My tax preparer issued my tax refund into the wrong bank and account number which is a ********************** account. This happened 2/28/23. I called over the phone and could not get any help so I went into a local branch ******* confirmed that my $6800 refund is sitting in someones account he said that he could send a email to confirm the deposit slip then 5 minutes later said there was nothing he could do when I have all the information proving there was an error made even the branch manager declined to assist me. Why mak... read more

Kathryn L 

on BBB

2 years ago

I wish I could give PNC ******** stars. Their virtual/mobile app and systems are absolutely worthless, not to mention stressful. PNC fraudulently miscalculates available balances, seemingly in an attempt to rack up overdraft fees that they don't waive like almost every other bank these days. They lie about the overdraft protection that is supposed to protect you by declining purchases if you don't have the available funds, because the balance is NEVER RIGHT. One minute you have the funds, the next you don't. You CANNOT track... read more

Anna F 

on BBB

2 years ago

Unethical, should be illegal & Underhanded. Bank elsewhere. They opened a checking without my consent then charged me $7 a month for not having direct deposit.<br /> <br /> <br />