This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
PNC Bank
- Finance
- Pikesville, MD
About this business
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them.
Location details
1819 Reisterstown Rd, Pikesville, MD, 21208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 6:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They don’t let you change your PIN over the phone, online, or through the app. You have to be at a physical branch of the bank or at a PNC-compatible ATM. These ATMs aren’t common. I live 3 hours from the closest branch or PNC ATM, so I’m stuck with the randomly generated PIN they gave me. When I contacted customer support to seek assistance with this, they were actively rude to my wife (we were on speaker phone together), but I was even tempered and polite for the duration of the call. It became very emotional. The man on t... read more
Poor customer service toward their own customers when handling Zelle. If there is a dispute from a customer they will freeze your whole account without notice. Not just freeze the amount in question which is understandable, but the while account 20 times the amount in question. One dispute does not warrant to freeze whole account just to find out that the claim was a fraudulent. So the relasedd my account just to allow the person to make another claim on the same transaction within 15 days from the last. They were already pr... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
They are the worst bank ever! They don't back you up when your account has been hacked!! They find every excuse not to make it right ??. ******, at the executive office says she's working on it, but there hasn't been any progress with my account ??.
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
Allows anyone to open an account in someone else name.... then all of sudden when it comes to closing it they have "security-related" concerns. Horrible.
My business account was suddenly closed by pnc without any prior indication of its closure or rationale as to why. All I was being told is that pnc reserves the right to close down any account without reason. This is a medical practice business account, 2 years after Covid annd struggling to stand on our feet. Also comes on the heels of 2 years of heaping praise on medical practitioners as hero’s (I knew it was all a scam) I believe this practice by the banks are illegal and hurts small businesses and the federal government ... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
Well I guess ** joining the 1 star review gang. I had the worst customer service ever yesterday inside the bank. I had forgotten my pin for ***** and was locked out. So I went in to change my pin. Big mistake! The woman that I had dealt with in the past had just finished with a customer, she greeted me, noticed who I was, and said oh wait- Ill get someone to help you. Out comes *********************.. I spent about 45 minutes with him going in circles- he had no idea what he was doing, never solve my problem but oddly enough... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
On a recorded line, the bank and I made arrangements that none of my accounts would be for overdraft protection. A month later I put $600 into my reserve account date transferred it into my checking and allowed me to spend it. I thought my money was safe in my savings. I didn’t think I had to transfer it to my other bank. Obviously I did. I told them I want to hear the recording from March 8 when their employee insinuated, and made it assured if I didn’t have the money in the account I would be declined never once. Did they ... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
This bank is the worst institution I've had the misfortune of banking with. To be fair, I never chose this crappy bank in the first place -- I actually was a BBVA customer whose account turned PNC after they merged. Here's the issue I had. I wasn't actually using the account for a while due to not really wanting to bank with PNC in the first place. I had recently gotten married and my partner & I decided to bank with a different institution instead, so the account was just sitting there inactive. This was fine for a bit, bec... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
If I could have given less than one star I would have The worst experience I have ever had with a bank People are rude and not helpful at all After I paid off my car loan I received my title and all was good then 6 months later they tell me I owe them 400 dollars and threaten to repossess my car I tried to work with them but they were not nice so I told them to kick rocks They dinged my credit score I dealt with several different people during this and everyone of them were worthless I will NEVER do business with them again ... read more
Business response:
PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.3 star rating with 390 reviews.
When is PNC Bank open?
PNC Bank is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com