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PNC Bank
- Finance
- Oscoda, MI
About this business
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them.
Location details
328 S State St, Oscoda, MI, 48750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It would be helpful if the call center understood English. I have called to get information 3 times, and to date, I have been given 3 different answers without any follow-up as promised. We are a car dealership trying to pay off the loan for a customer, and have paid the requested amount BEFORE it is expected and each time I am told that someone owes more money. Poor customer service, poor practices, and in my opinion, exceedingly shady practices. I will never invest, or do any business with this bank.
Business response:
The 10 day pay off for the vehicle was obtained and paid in the 10 day period. We called to check on the status and was told we owed an additional $84, which was delivered to BBVA the next morning at 9:12 am. We called, again, to check the status of our title and was told there was an additional fee. When I asked what that fee was, I was told I could not receive that information, when BBVA had cashed both of our prior checks., i believe at a minimum this is faulty business practices. I personally will never choose to do busi... read more
This is the absolutely worst bank I've ever had/heard of. Their customer service took over 3 days to respond to messages. I ended up closing my account and they wouldn't give me over $110 of my remaining balance. All of their claims are false and it's not worth your consideration.
PNC has refused to release funds in my deceased parent’s account. My parents left a trust to specifically avoid the nonsense PNC bank has put my family through. I have produced the original trusts- two large volumes in person at a PNC branch. I have produced copies of the wills appointing me trustee. I have furnished copies of the county’s filing of the wills. I have produced my attorney’s letter of fiduciary, A small estate affidavit from the state has been provided to PNC. My lawyer and I have provided a letter of indemnif... read more
Moving on from this review, I fully intend to take it to the press. I'm a widower. All of my immediate family has died within four years of losing my spouse. My brother had the poor judgement to open an account with this "business" (I won't credit it with the title of "bank") for his mortgage, here in Texas. In the middle of all of this loss, I made repeated attempts to speak with their 1-800 line. I will not credit it with the title of "customer service" as they have NEVER, in the multiple dozens of times I have called, pro... read more
Worst Credit Card ever! I paid the Card off June 2020. Had not used it since. Had a bunch of fraud charges in January 2021. Called and reported. Claim was filed. Couple of day's later more charges. They did not shut the Card down until I called the second time. Ok investigation was done took about a month. All is well so I thought. In the meantime $4.56 had accumulated in interest from the fraudulent charges that I did not make. Called again. Was assured that it would all drop off at the next billing cycle. Ok great. Next **... read more
Business response:
That is correct, you removed the fraudulent charges but you charged me $4.52 in interest on fraudulent charge accumulation then added $5.23 in late fees for transactions that I did not do. Then when I called for 5th time and you said you where going to fix it you dropped my Credit line from $1,100 to $500. That is when I closed the Account because now you are messing with my Credit score which dropped 4 points because of what you reported to them.
Do not trust! Received 12 months 0% intro financing with their credit card which they did not honor even though we have it in writing and confirmed more than on one occasion with their customer service team. Requested copies of the phone recordings but they refuse to send. Additionally, their customer service team needs training desperately as they seem to be clueless. Will never, ever, earn our business.
I had a car loan I paid off in 2016 I went to sell this car and they have never released the lein on it. I have called 5 times now to get this information and am told it takes **** days to process this information and another **** days to get it mailed. I am asking for something electronically to the state so I can sell this vehicle!! I have been told we should have requested this release before now!! Really? It's your responsibility to release the lein within 30 days of it being paid off.
Business response:
Yes we ran into that situation because the loan was paid in full in Oct 2016. But you can find it under my daughters name ******************* and we still have not received the lein release. This is absolutely ridiculous!! Had someone done their job properly in 2016 this would not be an issue right now. I have been given the run around every time I call and we are always assured that it is being sent yet we have not received it.
I banked with PNC Bank for some years as a means for a local bank. I opened 3 accounts, 2 accounts belonging to my 15 and 17 year old sons. My 15yr old was recently in contact with someone on snap chat that sent him checks to his email. The person on SNAP asked that he deposited these checks and provide them with a percentage of the funds. My son deposited the 2 checks (3,000 & 2,500) into his account, however he felt something was wrong and cut off all communication with the person from SNAP Chat. Now let's back track. I di... read more
Business response:
PNC takes our customer’s concerns very seriously. We will be working privately with our customer to resolve this matter.
I've had PNC for 12 years, and just recently made the switch to Chase. They have TERRIBLE customer service. They take advantage of people during a pandemic, and I'm currently sitting on hold for going on 3 HOURS over a simple issue. Should have made the switch to a different bank a long time ago. Please save yourself and never open an account to begin with.
Business response:
PNC takes our customer’s concerns very seriously. We will be working privately with our customer to resolve this matter.
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.2 star rating with 585 reviews.
When is PNC Bank open?
PNC Bank is closed now. It will open at 9:00 a.m.
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