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PNC Bank
- Finance
- Wauseon, OH
About this business
Location details
1250 N Shoop Ave, Wauseon, OH, 43567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I paid off my car September 9th, and called asking for just a letter saying I paid off my loan so finalize the sale of a new car. They will not email it and insist on fax or snail mail, so I provided my fax number multiple times. Here we are, Sept 19th now, and every single time I call, someone says - oh we put in the request - and it never comes. I understand the letter is mailed out weeks later, but I expressed the urgency for the need of a simple letter saying I paid off my loan. I have literally called about 6 times now ... read more
Business response:
I drove to a bank branch to get the letter I was told was mailed out on the 14th - another lie. The branch confirmed it was mailed the 19th after multiple requests. The two gentlemen in the branch were very helpful and nice; but it doesnt erase all the inexperienced people in their load side of the call center. Those people need better training to understand the rules.
I have been banking with PNC for the last 40yrs. personal and business accounts. They were a great bank up until the last 5yrs. Lack of customer service, not enough personal in the branch offices. I applyed for a fix rate loan in 2021 and at closing papers were draw up for a variable rate. I was told after three days when the balance was paid my rate would be locked in. A year later I learn the rate was never locked in even with emails and loan officer from the branch verifying all intention were to lock in at the rate which... read more
I paid off my car September 9th, and called asking for just a letter saying I paid off my loan so finalize the sale of a new car. They will not email it and insist on fax or snail mail, so I provided my fax number multiple times. Here we are, Sept 19th now, and every single time I call, someone says - oh we put in the request - and it never comes. I understand the letter is mailed out weeks later, but I expressed the urgency for the need of a simple letter saying I paid off my loan. I have literally called about 6 times now ... read more
Business response:
I drove to a bank branch to get the letter I was told was mailed out on the 14th - another lie. The branch confirmed it was mailed the 19th after multiple requests. The two gentlemen in the branch were very helpful and nice; but it doesnt erase all the inexperienced people in their load side of the call center. Those people need better training to understand the rules.
I have been banking with PNC for the last 40yrs. personal and business accounts. They were a great bank up until the last 5yrs. Lack of customer service, not enough personal in the branch offices. I applyed for a fix rate loan in 2021 and at closing papers were draw up for a variable rate. I was told after three days when the balance was paid my rate would be locked in. A year later I learn the rate was never locked in even with emails and loan officer from the branch verifying all intention were to lock in at the rate which... read more
I have been banking with PNC for the last 40yrs. personal and business accounts. They were a great bank up until the last 5yrs. Lack of customer service, not enough personal in the branch offices. I applyed for a fix rate loan in 2021 and at closing papers were draw up for a variable rate. I was told after three days when the balance was paid my rate would be locked in. A year later I learn the rate was never locked in even with emails and loan officer from the branch verifying all intention were to lock in at the rate which... read more
I paid off my car September 9th, and called asking for just a letter saying I paid off my loan so finalize the sale of a new car. They will not email it and insist on fax or snail mail, so I provided my fax number multiple times. Here we are, Sept 19th now, and every single time I call, someone says - oh we put in the request - and it never comes. I understand the letter is mailed out weeks later, but I expressed the urgency for the need of a simple letter saying I paid off my loan. I have literally called about 6 times now ... read more
Business response:
I drove to a bank branch to get the letter I was told was mailed out on the 14th - another lie. The branch confirmed it was mailed the 19th after multiple requests. The two gentlemen in the branch were very helpful and nice; but it doesnt erase all the inexperienced people in their load side of the call center. Those people need better training to understand the rules.
I have been banking with PNC for the last 40yrs. personal and business accounts. They were a great bank up until the last 5yrs. Lack of customer service, not enough personal in the branch offices. I applyed for a fix rate loan in 2021 and at closing papers were draw up for a variable rate. I was told after three days when the balance was paid my rate would be locked in. A year later I learn the rate was never locked in even with emails and loan officer from the branch verifying all intention were to lock in at the rate which... read more
I paid off my car September 9th, and called asking for just a letter saying I paid off my loan so finalize the sale of a new car. They will not email it and insist on fax or snail mail, so I provided my fax number multiple times. Here we are, Sept 19th now, and every single time I call, someone says - oh we put in the request - and it never comes. I understand the letter is mailed out weeks later, but I expressed the urgency for the need of a simple letter saying I paid off my loan. I have literally called about 6 times now ... read more
Business response:
I drove to a bank branch to get the letter I was told was mailed out on the 14th - another lie. The branch confirmed it was mailed the 19th after multiple requests. The two gentlemen in the branch were very helpful and nice; but it doesnt erase all the inexperienced people in their load side of the call center. Those people need better training to understand the rules.
I paid off my car September 9th, and called asking for just a letter saying I paid off my loan so finalize the sale of a new car. They will not email it and insist on fax or snail mail, so I provided my fax number multiple times. Here we are, Sept 19th now, and every single time I call, someone says - oh we put in the request - and it never comes. I understand the letter is mailed out weeks later, but I expressed the urgency for the need of a simple letter saying I paid off my loan. I have literally called about 6 times now ... read more
Business response:
I drove to a bank branch to get the letter I was told was mailed out on the 14th - another lie. The branch confirmed it was mailed the 19th after multiple requests. The two gentlemen in the branch were very helpful and nice; but it doesnt erase all the inexperienced people in their load side of the call center. Those people need better training to understand the rules.
Frequently asked questions about PNC Bank
How is PNC Bank rated?
PNC Bank has a 1.2 star rating with 603 reviews.
When is PNC Bank open?
PNC Bank is closed now. It will open tomorrow at 9:00 a.m.
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