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210 S Cedar Ridge Dr d, Duncanville, TX 75116, Duncanville, TX, 75116, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 10:30 a.m. to 11:30 p.m. | |
Tue | 10:30 a.m. to 11:30 p.m. | |
Wed | 10:30 a.m. to 11:30 p.m. | |
Thu | 10:30 a.m. to 11:30 p.m. | |
Fri | 10:30 a.m. to 12:30 a.m. | |
Sat | 10:30 a.m. to 12:30 a.m. | |
Sun | 10:30 a.m. to 11:30 p.m. |
Yesterday, I experienced a frustrating situation when I called customer service regarding my order. During the first call, the representative abruptly hung up on me without any explanation. When I called back for a second time, she answered the phone and I clearly explained my reasons for calling, detailing the issues with my order. After this, she placed me on hold but never returned to the call, leaving me without resolution and feeling ignored.
Great customer service
Ordered online and when I arrived over 30 minutes later. Worker at drive thru window told me my order wasn't ready; give them 10 minutes. I parked for 12 minutes, then drive back to the window and worker says that they never cooked my pizzas. He apologizes and says he will put $5 store credit in my account. I wait another 15 minutes for pizza. Two weeks have passed and no store credit, plus pizza was disgusting.
I went inside to order my food. I didn't see any orders and nobody was inside. No customers and I ordered a large pizza and boneless wings and even though they had no orders and no other customers they still took almost 30 minutes to make my order. I waited and waited and waited... Lots of business wonder why they are slow, why customers don't show to their restaurant. Customer service and sense of urgency are a must. Food was great but customer service and the time they take to make the food is horrible.
Stephanie Emily and Raquel was very nice and friendly love this pizza but yay!
Pizza Hut has a 2.6 star rating with 670 reviews.
Pizza Hut is closed now. It will open at 10:30 a.m.
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