Pioneer Heating & Air

IClifeis2B 

on Birdeye

a year ago

Andrew, Guy, and Joshua completed a three-day project to replace my air ducts and install a new Trane HVAC for me. It was a job and a half! They had to contend with a house extension with a very tight crawlspace, and my main crypt of a 'basement' is fit for Dracula. The three of them showed exceptional skill and efficiency. They were a great team for me. The warranty and unique perks are top-class. I was to go with another Knoxville outfit. Instead, I received a plumber's (The Plumbing Authority) recommendation for Pioneer—m... read more

Corrin B. 

on Birdeye

4 years ago

Worst customer service I’ve received in a very long time. Very Inconsiderate and uninformative. I called Friday to schedule a water heater replacement, and was told I would receive a call 30 minutes before arrival on Monday. When I called at 3:20 (after the original “ballpark” time I was given to expect a call), I was told that I was on the schedule for between 6:30-7 and that I would receive a call 30 minutes prior to their arrival; when I reached back out at 7:20, I got the after hours service line which could over no a... read more

Corrin B. 

on Birdeye

4 years ago

Worst customer service I’ve received in a very long time. Very Inconsiderate and uninformative. I called Friday to schedule a water heater replacement, and was told I would receive a call 30 minutes before arrival on Monday. When I called at 3:20 (after the original “ballpark” time I was given to expect a call), I was told that I was on the schedule for between 6:30-7 and that I would receive a call 30 minutes prior to their arrival; when I reached back out at 7:20, I got the after hours service line which could over no a... read more