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PetSmart

4.3

About this business

Location details

1101 Doral Drive, Poland, OH, 44514, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
4.31,877 reviews
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Pixee Yoder Vranches's profile image
Pixee Yoder Vranches 
9 years ago
Randall Paul Sabo's profile image
Randall Paul Sabo 
9 years ago

To expensive! !!!! I can't believe the prices these stores are charging for their items. It gets to the point they are taking advantage of the customers because they no we love our pets, so they increase prices!!! It's really a shame . 

Kim Dobos's profile image
Kim Dobos 
9 years ago

Grooming is excellent. I've always dealt with friendly employees. 

Jody Wainwright Wilaj's profile image
Jody Wainwright Wilaj 
9 years ago

I buy Authority Grain Free for my dogs. They were out of the size that I usually buy. I hunted around for an associate to look in back to see if there was any more and was told it was all out on the shelves. She did not even go in back to look and I could clearly see pallets of food! I asked her to check if it was available at another location and was told to go ask at the register. I went up front, waited in line and was told they have no way to check and I would have to make some phone calls myself . The customer service s... read more

Gina Marie's profile image
Gina Marie 
10 years ago

The people who work here are so nice and helpful they went out of their way to help me when i needed help with my pets food. They even gave the kids candy on the way out we got a treat for our dog and our kids i love this store ❤❤❤ 

Lauren Porter's profile image
Lauren Porter 
10 years ago

We spent over $80 in this store and the cashier was rude and just scanned everything as quick as she could (she was due for her break apparently, she walked out the door before we did) she rang up something twice. When I was shocked to hear our total was $99 she didn't seem concerned to help me figure out why. So when I went back in to ask another cashier (whom I interrupted texting on her phone) to help me figure out why our total was so much she was snotty with me also and tried to make me feel like it was my fault. So unf... read more

Patty Jean's profile image
Patty Jean 
10 years ago

Kari gave Chloe a beautiful haircut! So loving, gentle, and talented. 

Cindy Thorpe's profile image
Cindy Thorpe 
10 years ago

I am so angry with this store ! I called and talked with someone in the small pet department 3 different times about buying pet rats . She told me they had 7 in stock . We drive 43 miles to the store . I am told we don't have rats & haven't for 3 weeks ! What the heck ?! I will not be shopping at this Petsmart ever again . I was forced to tap a star . I wouldn't give this store any stars if given a choice . 

Dora Shoaff's profile image
Dora Shoaff 
10 years ago

I always bring my 2 boys here and they love having Allie take care of them. She is wonderful!!! 

Frequently asked questions about PetSmart

How is PetSmart rated?

PetSmart has a 4.3 star rating with 1,877 reviews. 

When is PetSmart open?

PetSmart is closed now. It will open at 9:00 a.m. 

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