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Petsmart

4.3

About this business

Location details

1945 Pavilion Way, Lexington, KY, 40509, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.32,965 reviews
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Amy Owens Morris's profile image
Amy Owens Morris 
4 years ago

Drove 35 minutes to get fish and other supplies only to be told there was NO ONE including a manager, in the store that could get me a fish. When I asked when someone would be available the associate said sometime today and shrugged her shoulders. I would be more understanding if it was busy and I needed to wait but there was only us and maybe two other customers in the whole store. 

Dionna Hazen Reeb's profile image
Dionna Hazen Reeb 
recommend  Recommended
4 years ago

Justin is an awesome groomer! He bathed my old man Rocky every week due to skin problems and is great with my boy Henry and pup Edsel!! His cocker cut gets better each time he does it. Thx Justin!! 

Tabitha Andretti's profile image
Tabitha Andretti 
4 years ago

So there’s a reason why people do online orders. We don’t wanna come in and be around a lot of people. I was told they quit taking curbside orders after 7 because they risk getting hit by cars. Are you freaking kidding me? It’s lit up like day time and at night they aren’t nearly as busy. Does this seem like a busy parking lot to anyone???? 

Adam Rean Bohlen's profile image
Adam Rean Bohlen 
recommend  Recommended
4 years ago

Appreciate the help with thr cat adoption program and helping care for so many rescues until they find forever homes. 

Krista Locklin's profile image
Krista Locklin 
4 years ago

Horrible grooming service. Waited 50 min to get my dogs nails trimmed and anal glands done but they only do external anal gland expression which they did not say. So long story short nothing came out so my poor dog has to go the weekend with full anal glands while I’m away because petsmart is incompetent. Unfortunately I tipped before they told me nothing came out of the anal glands & I was still charged for the anal glands. Letting everyone I know to take their pets somewher… See more 

Sofia Salvatore's profile image
Sofia Salvatore 
recommend  Recommended
4 years ago

Took my dog to get groomed SHE LOOKS AMAZING . What an amazing job Elisha did ,, she looks like a new dog .. thank you so much 

Nancy Estalella-Pillot's profile image
Nancy Estalella-Pillot 
recommend  Recommended
4 years ago

got my puppies first grooming and they were very professional and kind to her. I was really happy with her grooming! 

SueAnn Edwards Dixon's profile image
SueAnn Edwards Dixon 
recommend  Recommended
4 years ago

Pet Smart did a great job grooming GiGi! The price was very reasonable able and the staff was very friendly! I really like the way they treated GiGi! —Sue Ann Dixon 

Jacy Mitchell's profile image
Jacy Mitchell 
4 years ago

I'm looking at a tank full of actively dying algea eaters. the response I got was that they just treated the tank and "sadly some don't make it". 11 are struggling to breath at the bottom of the tank 

Frequently asked questions about Petsmart

How is Petsmart rated?

Petsmart has a 4.3 star rating with 2,965 reviews. 

When is Petsmart open?

Petsmart is closed now. It will open tomorrow at 9:00 a.m. 

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