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Pet's Palace
- Pet Stores
- Louisville, KY
About this business
Location details
2209 Goldsmith Ln, Louisville, KY, 40218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bought 3 Fish from there yesterday and 1 already died. They won’t give you your money back. All they will do is give you half of the money on another fish. The place stunk to. We definitely won’t be going back to this place ever again.
FOR FUTURE REFERENCES IF YOU ARE INTERESTED IN SHOPPING FOR PETS AT THIS PLACE DURING COVID AND YOU HAVE A TODDLER THAT HAS A MEDICAL CONDITION THAT IMPAIRS HIM FROM WEARING A MASK YOU WILL BE KICKED OUT OF THE STORE!!!!! SO I GUESS YOUR OPTION IS TO LEAVE THEM AT HOME OR IN YOUR CAR?
Business response:
The covid crisis has created uncomfortable situations that we all wish we did not have to address. Of course we took no pleasure in telling Ms Kelley that her child could not enter our store without a mask. The issue is not her child not being able to wear a mask. The issue is the greater safety issue for everyone in the store including other customers and our staff being exposed to a person not wearing a mask and possibly putting all of us at risk One would also question why Ms Kelly would risk her child’s safety by exposin... read more
RecommendedThe animals are very interesting.
🅰➕🐍🦎🐶🐱🐀 ⚜ 30+years ⚜ 💯 😷 💯 🧼 💯 ⭐ ⭐ ⭐ ⭐ ⭐
Sad that ONE staff member can ruin a whole store. The rudest experience today. Our family was so excited to try a new pet shop and we will NEVER be back. Sad, cause it’s a beautiful place. Smh highly recommend no one comes here.
Bought 4 platies from here. My water parameters were excellent. One fish that was skinny and lethargic died after two days. Called and apparently they don’t have any sort of guarantee. Now I have to buy some de-wormer to ensure the others don’t die on me :(. They were a bit more expensive but I was hoping for better quality. The person I was working with didn’t know how to sex the fish either. Will never go back again.
My boyfriend was super excited to become a snake owner only for his baby snake to die 9 days later. I wish we would’ve looked at the reviews for this terrible pet shop.....
a lot of the animals here are sick,and I bought one from them that only lived a fourth of its lifespan.They also apparently dont breed them in good conditions and have puppy mill dogs from what I've heard.
Frequently asked questions about Pet's Palace
How is Pet's Palace rated?
Pet's Palace has a 3.9 star rating with 1,058 reviews.
When is Pet's Palace open?
Pet's Palace is closed now. It will open at 9:00 a.m.
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