Personal Touch Management

chris k. 

on Citysearch

9 years ago

Hey Jeff, I am going through the same issue with the deck, can you let me know if you have resolved that??? Please give me a call at 952-607-7803 

Jeffrey L. 

on Citysearch

9 years ago

The Association sent a me a letter September 15, 2015. In the letter the management said that the decks were unsafe, not to go out on them, and further that it was our responsibility to repair them, and that the Association would take legal action if they were not repaired! I've only lived here a year, and I was NEVER made aware of this issue. The FHA would not approve the loan if they and I knew. The manager's name is Kay Sand, and like the others who have written about the horrible management, good luck getting her to retu... read more

Page E. 

on Citysearch

11 years ago

Been with them for 18 years. Have had some differences of opinion. But, they've done a pretty good job at DCHA. For the huge number of addresses Kay has under management, a few people will inevitably be dissatisfied. Unhappy people tend to post things. The 'silent majority' tends to be satisfied, and tends to post nothing. - Page 

Nancy P. 

on Citysearch

12 years ago

Personal Touch Management is HORRIBLE - do NOT recommend!! They set up a contract with a snow removal company that comes out between 1 a.m. and 3 a.m. to start their bobcat and remove snow. In fact, we had maybe one inch of snow tonight and sure enough, once again, the bobcat was plowing driveways at 3 a.m. I can still hear him down the street. I have contacted Personal Touch numerous times and they don't do anything. We are treated like renters rather than homeowners. Our HOA dues continue to increase each year but for what... read more

Maria T. 

on Citysearch

13 years ago

Ineffective – I agree with other posters here regarding the ineptitude of this management company. I have only had contact with one woman from the company, Kay. Initially I was led to believe that she was very concerned about the repair needing to be done at my townhome. She sent a couple of contractors who did not find/fix the issue. And then just started ignoring my calls completely. It has come to the point where I am looking into legal help to resolve what should have been a fairly simple repair here. If the housing mark... read more

Mr Truth 

on Citysearch

14 years ago

Out of Touch is more like it!! – I have had several maintenance issues while living in my townhome and have had to literally fight and argue with them over things that they were supposed to be doing. Like the ice dams that we had on our roof this year. I told them they need to come out and get rid of them since we started to get leaking in our unit. They said that they had already come out once this year and removed snow from the rooftops. Ok, maybe some years once is enough but when you have a record setting year, I don't t... read more

NF123 

on Citysearch

14 years ago

Horrible Management Company – They ignore inquiries and maintenance issues. If you have an option go somewhere else. 

Musiclover346 

on Citysearch

14 years ago

COULDN'T BE HAPPIER WITH THEM! – Our association switched to this company a little over one year ago. They were able to lower our costs immediately (our prior Management Company told us that we needed to raise our dues at least 20% to stay viable, and in order pay their outrageous management fees which went up, again). Personal Touch does not raise their management fees every year, in fact our dues can go down again this year! They found things that were costing us money - thousands of dollars a year - and fixed them immedia... read more

James1324 

on Citysearch

14 years ago

VERY DISSATISFIED – We have lived in a development that this "company", and I use that term loosely, manages-or at least takes our money and pretends to manage-for the past 4 years. We have had nothing but problems from the very beginning. The first time we met our neighbors, the property management company was at the forefront of the conversation. They are absolutely terrible and I have an entire neighborhood of 20 + houses who all feel the same way. We have tried, with no success unfortunately, as a community to have them ... read more