Pep Boys Auto Parts & Service's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Pep Boys Auto Parts & Service

4.4

About this business

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online. 

Location details

8091 Oswego Rd, Liverpool, NY, 13090, United States

Get directions
WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.4702 reviews
Select a rating
Alicia Sterling's profile image
Alicia Sterling 
4 years ago

Tried to get breaks talked to Chris over the phone and specifically mentioned my make/model of my car multiple times got to the store and he kept saying mistaking the model, and still gave me the wrong break pads then continued the attitude after I had to drive all the way back to the store. It’s ridiculous. Never returning again. 

Business response:

We’re sorry you had less than a 5 star experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you. 

Chelsea Crawford's profile image
Chelsea Crawford 
5 years ago

Charged me $96 for a diagnostic test and said they “didn’t know” what was wrong. After paying my boyfriend checked and saw a broken fuse that they “claimed” to have not seen. Useless people! Don’t go here!! 

Jenn Lynn's profile image
Jenn Lynn 
recommend  Recommended
5 years ago

great people always willing to always help 

Chris Stoutenger's profile image
Chris Stoutenger 
7 years ago

Took 2 hours just for a 30 minute oil change waiting too long 

Bob Brauchle's profile image
Bob Brauchle 
7 years ago
Megan Holder's profile image
Megan Holder 
8 years ago

I was told 45-an hour for my inspection. I cashed out an hour and forty minutes later... To me is fine no biggie. I understand issues or even employees on vs demands. The employee apologized about the wait but I can say I'll be back again. 

Renee Tindall's profile image
Renee Tindall 
8 years ago
Freddy Burger's profile image
Freddy Burger 
9 years ago
Josh Wells's profile image
Josh Wells 
9 years ago

Frequently asked questions about Pep Boys Auto Parts & Service

How is Pep Boys Auto Parts & Service rated?

Pep Boys Auto Parts & Service has a 4.4 star rating with 702 reviews. 

When is Pep Boys Auto Parts & Service open?

Pep Boys Auto Parts & Service is closed now. It will open tomorrow at 7:30 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com