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Pep Boys Auto Parts & Service
- Auto Parts & Supplies
- Nashville, TN
About this business
Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.
Location details
15001 Old Hickory Blvd, Nashville, TN, 37211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I went in to get a tire plugged/patched, was told it cldnt be plugged due to nail being in the sidewall, so this idiot tries to sell me $459 tire. This was a complete LIE!! My tire was able to be fixed and it was the total opposite of what I was told at Pep Boys..Shame on y'all, no telling how many ppl y'all take advantage of daily..NEVER ever patronize this business!!
Slow and over-priced, poor customer service, super long wait time.
Business response:
Thank you for bringing this to our attention and we apologize you had a bad experience. We will strive to improve in the future.
RecommendedI've been there twice. Both times I was very happy with the service. Once I desperately needed windshield wipers & they replaced them for me quickly & the last time my car door key fob needed a battery & I needed help replacing it. Joe in service found the battery I needed & replaced it quickly. Great service both times.
Y'all ought to be ashamed of yourselves. My goddaughter is there right now because a simple strap on the gastank broke. What should only maybe cost $100 for a part and labor is costing $1500!!!!!!! And this is after leaving her and her best friend sit on the side of the highway for over TWO HOURS waiting. This is taking advantage of two teenagers, plain and simple.
On Saturday, July 14th my boyfriend and I were driving straight through from Florida to Clarksville, TN for a funeral when our tire blew out just outside of Murfreesboro, TN and as luck would have it, my spare donut ended up being flat. It was 7:30pm. We had to call a wrecker and cancel the hotel reservation in Clarksville. We reserved a hotel near Pep Boys in Antioch and hoped they could get us in without an appointment the next morning (a Sunday). I arrived when they opened at 9am and after hearing about my crisis, they we... read more
Don't expect good customer service or communication....and there is no point in having an appointment....maybe it's just this location???? Smh...and I tend to tolerate more than others....asked for some free water after my so called appointment was an hour and half behind but nope had to pay for it...and noone proactively told me they were running behind until I asked why I was here for so long...
The front desk guy obviously needs additional training on his customer service skills because he made me wait 5 minutes after entering the establishment, while he was on the phone, without a single acknowledgement towards me. I guess they did not want a brown person's money!
Frequently asked questions about Pep Boys Auto Parts & Service
How is Pep Boys Auto Parts & Service rated?
Pep Boys Auto Parts & Service has a 3.8 star rating with 1,034 reviews.
When is Pep Boys Auto Parts & Service open?
Pep Boys Auto Parts & Service is closed now. It will open at 7:30 a.m.
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