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Pep Boys Auto Parts & Service

4.5

About this business

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online. 

Location details

12228 Meridian E, Puyallup, WA, 98373, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.51,387 reviews
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Shon Houck's profile image
Shon Houck 
recommend  Recommended
4 years ago

Pep boys came through clutch!!! 4 hours from home and all the other tire stores in the area were a 3+ hour wait, these guys got me in and out in less than 2 hours!!! 

Shannon Main-frayser's profile image
Shannon Main-frayser 
5 years ago

Even though it took longer than expected cause my jeep is a pain. I have no complaints. 

Robyn Lindsey's profile image
Robyn Lindsey 
5 years ago

We took our car to them to replace the wheel bearings. A pretty penny later they gave us our car back to it making a sound we've never heard it make before and all he says is "We dont know what that is." So we take it to another mechanic and find out they never preloaded the bearings. We had to pay a second mechanic to fix the problem Pepboys caused. 

Melissa McDonald Ide's profile image
Melissa McDonald Ide 
5 years ago
Juliana Aetonu's profile image
Juliana Aetonu 
recommend  Recommended
6 years ago

They have Great and Friendly Customer Service with a Smile. Very helpful feedback when asked a question about my car especially coming from a Woman who is learning about cars. I’ve bought my Breaks, Windshield Wipers, Battery, Radiator, and Alternator from Pep Boys, and Got my Oil Changed Today by the Awesome Mechanics at Pep Boys. I also Love Their Discounts being a Rewards Member. Thank You Pep Boys! 

Lynda Asagai's profile image
Lynda Asagai 
6 years ago

I love going to pep boys for all my car needs. There always friendly and helpful. Only problem I ever have. When I get my oil changed they forget to reset my oil gage 

Malissa Warner's profile image
Malissa Warner 
6 years ago

You guys are amazing, stayed open late so I could pick up my car then gave me a discount because you had problems fixing it ....you have a customer for life ♡ 

Spencer Bullecer Uy's profile image
Spencer Bullecer Uy 
7 years ago

They need to teach their employees what good customer is about. They’re so unhelpful and clueless. I’ve asked a simple question like “Am I allowed to transfer my appointment to your store since I’ve picked the wrong store from online apparently? Their response “I don’t know, what size of tires did you get”. I wasn’t even asking about any tires. Way out of topic. Good customer service would’ve figured out a way to help a customer or find someone that will. Not let them get stuck and not get help. Had to cancel my order after ... read more

Jayme Lake Roberts's profile image
Jayme Lake Roberts 
8 years ago

Wow, what an outgoing, helpful and great crew!!! From my first phone call with Melissa who answered ALL my questions and got my tires to the store in less than 12 hours, to her getting me in the store for the install in less than 24 hours! Then Gary,the service tech, he added a last minute complete front brake job with new calipers to my 99 Lexus. That was badly needed. To top it off, I got the entire brake repair and my new studded snow tires at the BEST price around,INSTALLED!! Laurie- the manager made sure I got the best ... read more

Frequently asked questions about Pep Boys Auto Parts & Service

How is Pep Boys Auto Parts & Service rated?

Pep Boys Auto Parts & Service has a 4.5 star rating with 1,387 reviews. 

When is Pep Boys Auto Parts & Service open?

Pep Boys Auto Parts & Service is closed now. It will open tomorrow at 7:30 a.m. 

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