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Pep Boys Auto Parts & Service
- Auto Parts & Supplies
- Lansing, IL
About this business
Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.
Location details
17015 Torrence Ave, Lansing, IL, 60438, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Trash! Attitudes are horrible. First time came for front brakes and they told me I needed rotors all around. Fine. Had me sit for 2 FUC%ing hours just to tell me they waiting on my approval. We will give you a free oil change. Then they put the cheap sh*T in my jeep! Talking about your car can take pre synthetic but I came in for synthetic, why offer to do it free!!!? Second time back rotors and pads. We don’t have them we have to order them. Fine I’ll be back tomorrow. Call… See more
Alert I took my Infinti in due to a leak. They put a thermostat on my car a month later it over heated again and now they’re telling me I need a radiator and a hose. They have horrible customer service. They are trying to charge me labor all over again and will not refund me for the thermostat and labor that I didn’t need for my vehicle. My advice is to take it to the dealer where you know your vehicle will be repaired the correct way the first time around. They had my car … See more
Alert 🚨 I took my Infinti in due to a leak. They put a thermostat on my car a month later it over heated again and now they’re telling me I need a radiator and a hose. They have horrible customer service. They are trying to charge me labor all over again and will not refund me for the thermostat and labor that I didn’t need for my vehicle. My advice is to take it to the dealer where you know your vehicle will be repaired the correct way the first time around. They had my car since Sunday and I have to keep calling them and ... read more
Business response:
We’re sorry you had less than a 5 star experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
How on earth can yall take appts and I get her and my appt is at 6 and yall tell me it will be a hour before someone can get to me. If yall short staff them call yoir customers and give them a heads up. Definitely not waiting.
RecommendedThis Pep Boys Auto Parts & Service store is quite unique. 1.) the products I needed are not sold in Chicago.. and I am having body work done on my vehicle in Chicago by my own personal mechanic. THIS store is excellent!! The service reps are courteous, professional, efficient, and conscientious.. jus to name a few observations. I will be found in your computer system as Charles Kimmons.. 224/290-2328. I will be doing more business with you.
Buyers beware!!! Went in to purchase tires and the transaction went smooth. they did their "inspection", and they failed to notice numerous issues with my vehicle. They then proceeded to install the new tires on a bent rim without notifying me.Months pass, and I bring the vehicle in for routine tire maintenance (Rotate and Balance). They proceed to rotate and balance the tires with the bent rim, during that visit I observed them almost drive a customers vehicle off the rais… See more
Professional and prompt service. Gives you the break down of the exact problem with your vehicle
Professional and prompt service. Gives you the break down of the exact problem with your vehicle 🚗
Frequently asked questions about Pep Boys Auto Parts & Service
How is Pep Boys Auto Parts & Service rated?
Pep Boys Auto Parts & Service has a 4.5 star rating with 2,271 reviews.
When is Pep Boys Auto Parts & Service open?
Pep Boys Auto Parts & Service is closed now. It will open tomorrow at 7:30 a.m.
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