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Pep Boys Auto Parts & Service

3.7

About this business

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online. 

Location details

9415 E Independence Blvd, Charlotte, NC, 28105, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
3.7651 reviews
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Micah Desean's profile image
Micah Desean 
5 years ago

because your service is horrible, took my car in for a break job on Sunday and its Wednesday and my car is STILL not done. 

Michael David O'Connor's profile image
Michael David O'Connor 
recommend  Recommended
5 years ago

Fast Friendly service! Helped me out of a jamb by taking cheap crappy Ford lug nuts off my MIL’s car and putting decent ones on! 

Tiffany Moore's profile image
Tiffany Moore 
7 years ago

Great service and excellent timing. My brakes were hitting the floor after being newly installed and pep boys got me right! They made sure me and my babies was safe going home. 

Nicole Leoni's profile image
Nicole Leoni 
7 years ago

Went to get oil change and inspection last wk. Was told I needed a new pan because the plug was stripped in pan. It wasn't stripped last time oil was charged so how is it stripped now? Was told the new pan would cost $25 but with labor I would end up paying almost $300! There Is no way that a plug was stripped by hand which is how oil was changed last time. Using the tools u use in the shop def would so I know Pep Boys messed up and trying to cover themselves! Why would they only charge me $25 for a new pan when all the rese... read more

Rachel Langenfelder Ketcham's profile image
Rachel Langenfelder Ketcham 
7 years ago

This place is terrible!! Do not come here. I went by after work to get a simple oil change & it didn’t happen for over AN HOUR! I have never waited that long to get my oil changed. I will never come back here. Horrible service! 

Tisha Teeter Paugh's profile image
Tisha Teeter Paugh 
7 years ago

Picked up a screw in a tire. Needed it plugged. They said the tires, that are not that bad were unrepairable and tried to sell me four new tires. When I wouldn’t buy the tires and they said they could not plug it, they pulled it out for me to leave with a flat tire.... on Independence Blvd. my husband, on his lunch break, went to the parts place next door and bought the stuff, got the screw out and plugged the tire, in a nearby parking lot. Won’t be buying tires, plugs, even an air freshener. 

Valerie Macom's profile image
Valerie Macom 
7 years ago

Just wanted to say we had a 1:00pm appointment here Monday to have tires replaced on the truck. Came back at 4:00 to find the truck not serviced, not even moved. This is the second time this has happened so there won't be a third. They have always given us great service until the last two trips. Great tires and good prices won't surpass great service! What an inconvenience they have caused. Perhaps the younger generation was right, "Dad go to ...." 

Suzanne Aldridge's profile image
Suzanne Aldridge 
8 years ago

Took my car in for service, Cliff seems to be the only one who knows what he is doing, Always a pleasure and courteous. Thanks Cliff!!!!! 

Quanna Virgil's profile image
Quanna Virgil 
8 years ago

Frequently asked questions about Pep Boys Auto Parts & Service

How is Pep Boys Auto Parts & Service rated?

Pep Boys Auto Parts & Service has a 3.7 star rating with 651 reviews. 

When is Pep Boys Auto Parts & Service open?

Pep Boys Auto Parts & Service is closed now. It will open tomorrow at 7:30 a.m. 

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