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Pep Boys
- Auto Parts & Supplies
- Chillum, MD
About this business
Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.
Location details
1804 University Blvd E, Chillum, MD, 20783, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is by far the worst run and shoddiest Pep Boys that I have every encountered. I brought my car in Wednesday morning only to be told on Friday afternoon that the master technician wouldn't come in until the following Monday. The technician didn't look at my car for a solid week. They kept my car for a total of 11 days only to tell me that they could not fix the issue. I had to call each day to get a report. The updates from the staff, if they bothered to pick up the phone was that "they haven't even looked at your car ye... read more
An absolute dump with disinterested and rude staff. Avoid.
Business response:
Hi, Jared. Thank you for writing about your recent visit and regret to read of the poor experience. We are committed to providing you the best customer service and greatly appreciate your feedback. We would like to know more about your experience at ou…See More
very dissatisfied with what happened to me in this place.1804 University Blvd E, Hyattsville, MD 20783 very dissatisfied with what happened to me in this place. Mechanical repairs are indisputably good. Take my car to repair. When I arrive to pick it up, they tell me that the mechanic forgot to lock the door and that the radio was stolen. When I checked, not only the radio was stolen, they stole my GPS and other things, from, they have made me go several times in vain. I'm ...Continue Reading
Business response:
Hi Luzkany. We’re sorry you had less than a 5-star experience. Please send us your contact info and the details of your experience to pepsocial@pepboys.com so that we can investigate further. Thank you.
I always have a good experience here. Never have issues. The manager took his time to show me pictures of the progress. Was there for a while. But for me that showes that they want to do a good job. Will be going back when i need service. If you make an appointment early. Then you will be taken care of quicker than if you dont. Like the online appointment offer.
Worst CUSTOMER SERVICE experience ever.... I waited 4 hours.....the store need a new service manager.... I wouldn't recommend it to anyone!!!!
Really so frustrating experience and ridiculous service at Langley park Pep Boys auto repair center, was talking to one Spanish guy at register and I gave him my car key to oil chage , told me it takes 30 to 45 minutes but you know what it took 2hrs and 15minutes ,in addition to that they are not respectful, this guy only centered only Spanish speaker, even if they didn't checked my car air and mean to help me ,I never see such kind of worst Customer service through my life, they are not treat me like human being, Please ple... read more
Frequently asked questions about Pep Boys
How is Pep Boys rated?
Pep Boys has a 3.6 star rating with 1,173 reviews.
When is Pep Boys open?
Pep Boys is closed now. It will open tomorrow at 9:00 a.m.
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