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Pentucket Bank
- Banks
- Haverhill, MA
About this business
Location details
1 Merrimack St, Haverhill, MA, 01830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 3:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
RecommendedI have had a account with this bank since I was born. I have no reason to leave.
I have had a account with this bank since I was born. I have no reason to leave.
I used to love going into the bank everyone was so pleasant, knew me by name and would help me no matter the situation. But now things are completely the opposite! I simply ask the teller if she could please check the mail because I have witnessed the night before crew unable to get to the mail and I just wanted her to double check for my check. Instead I get " I wasn't here last night but I'm sure it was checked" so I asked her if she knew who I was and I get "yeah I know who you are " I never like to complain but I NEED th... read more
Business response:
Colleen, thank you for contacting us regarding your visit at one of our branches. We are sorry to hear you had an unpleasant experience. Could you please send us a private message with the best method and time to contact you regarding this experience? We appreciate your business and want to ensure you continue experiencing the "Pentucket Bank Difference" everyday. Thanks!
I used to love going into the bank everyone was so pleasant, knew me by name and would help me no matter the situation. But now things are completely the opposite! I simply ask the teller if she could please check the mail because I have witnessed the night before crew unable to get to the mail and I just wanted her to double check for my check. Instead I get " I wasn't here last night but I'm sure it was checked" so I asked her if she knew who I was and I get "yeah I know who you are " I never like to complain but I NEED th... read more
RecommendedI have had an account with this bank for 50 years! The staff is always helpful and friendly. I have always felt like I am part of the Pentucket Bank family and I am glad! Shout out to Kishan who has recently helped us with business accounts. You exemplify Customer Service and always with a smile! My Bank!
Business response:
Tracy, thank you for being a valued customer! We are happy to hear you have enjoyed the "The Pentucket Bank Difference" through our exceptional employees.
I have had an account with this bank for 50 years! The staff is always helpful and friendly. I have always felt like I am part of the Pentucket Bank family and I am glad! Shout out to Kishan who has recently helped us with business accounts. You exemplify Customer Service and always with a smile! My Bank!
RecommendedSalem,Nh branch..Most of the tellers are just friendly enough to be considered "doing their job" but don't expect a true customer service experience. Oh and if you need to use the restroom better do so BEFORE you stop by the bank because you will be treated like a street bum and refused access to the facilities. I will say Renee is top notch! Very friendly and professional. 2018... I am updating my review of this bank. I have now been a customer for 3 years and every Friday I walk in they know my name, my Husband's name, my ... read more
Business response:
Aquarius Libra Taurus, we're sorry to hear you had an unsatisfactory experience. At Pentucket Bank we strive to provide exceptional customer service, and would welcome an opportunity to learn more about your experience so we may address any issues. Would you mind sending us a direct message via Facebook with the best method and time to contact you? Thank you!
Salem,Nh branch..Most of the tellers are just friendly enough to be considered "doing their job" but don't expect a true customer service experience. Oh and if you need to use the restroom better do so BEFORE you stop by the bank because you will be treated like a street bum and refused access to the facilities. I will say Renee is top notch! Very friendly and professional. 2018... I am updating my review of this bank. I have now been a customer for 3 years and every Friday I walk in they know my name, my Husband's name, my ... read more
Worst bank ever. Takes them weeks to get back to you on a simple pre-approval letter and if you ever try to contact anyone in the mortgage department they're conveniently in a meeting.
Frequently asked questions about Pentucket Bank
How is Pentucket Bank rated?
Pentucket Bank has a 4.7 star rating with 44 reviews.
When is Pentucket Bank open?
Pentucket Bank is closed now. It will open at 9:00 a.m.
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