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Penn Gastroenterology Perelman
- Healthcare
- Philadelphia, PA
About this business
Location details
3400 Civic Center Boulevard South Pavilion, 4th Floor, Philadelphia, PA, 19104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 08:00 a.m. to 5:00 p.m. | |
| Sun | 08:00 a.m. to 5:00 p.m. |
Insane they limit access for PPO patients and require a referral from a doctor when the patient can state symtoms needed for an appointment. Even worse for Penn employees paying extra for the PPO access, having to see a primary negates paying for a PPO. This speciality seems to be prime for Penn to have indentified a loophole to extract as much as they can from patient's resources and time. Will probably look to schedule all appointments for all specialities outside of Penn. What a violation of access and frightening standar... read more
This feedback is not about the doctors here- the one I was seen by was good and she left the practice but the support staff (especially those who take the calls) could definitely do better. I called in for an appointment and was connected to Courtney who asked me basic questions and preferred location and then put me on hold to go find the schedule for the location I asked for- she comes back and I tell her the dates I would like to be seen, she snaps to say I should have said that when I asked for an appointment. How do I t... read more
This practice is just horrible with communications. They only make appointments by phone. It takes a long time to reach someone and then it takes longer while they put you on hold to “check the calendar” for each possible date. Also, they take weeks after test results are in to provide any follow up instructions.
Previous Penn employee have never had an issue with scheduling until today. Courtney was beyond rude. If I did not know the care provided I would have hung up in her ear.
Special thanks to "Celeste", my nurse navigator who facilitated my case as I sought out a second opinion to support of the findings of the University of Michigan (Ann Arbor). Celeste was polite and cooperative and it was clear to me she is a good employee and I hope that Penn Med would thank her for me and acknowledge her work.
Frequently asked questions about Penn Gastroenterology Perelman
How is Penn Gastroenterology Perelman rated?
Penn Gastroenterology Perelman has a 2.5 star rating with 38 reviews.
When is Penn Gastroenterology Perelman open?
Penn Gastroenterology Perelman is open now. It will close at 5:00 p.m.
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