This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pella Windows & Doors of Austin
- Windows Installation
- Austin, TX
About this business
Pella Windows & Doors of Austin provides new and replacement windows and doors to Austin-area homeowners. The recently updated showroom is open Monday through Saturday and showcases our classic product lines and newest features. We invite Central Texas residents to simply stop in to experience the Pella difference. Learn more about the energy-efficient options available to you in our wood, vinyl and fiberglass product lines. Our durable Pella® Impervia® fiberglass line, available in a trendy black finish, is built to... read more
Location details
9222 Burnet Road #106, Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
RecommendedMy experience with Pella of Austin has been excellent throughout. The only significant problem we ran into was that the interior window sealant was delayed due to COVID-19 shipping issues, so the installer will have to return in a couple of weeks to complete the job. James, the salesman, was helpful and prompt. Audrey, the project manager, was helpful at all times and kept me informed of schedules. The windows look great, have smooth action, and great features. Definitely a good value for the price. The lead installer, Steve... read more
Business response:
Louanne - thank you for taking the time to post a review and for all the kind words. Happy to hear that the windows look good and work great. Stay safe and healthy!
Dennis and his crew did a fabulous job installing our new Pella sliding doors! Quality work and very efficient and clean. I am very happy with my new Pella doors and Dennis and his crew’s installation.
Business response:
Happy to hear you are pleased with your new Pella doors, Jessica! Thank you for the five star review! -AH
The worst experience ever with Austin location. Cancels the morning of scheduled install (and only hours AFTER the crew was supposed to be here). Installed windows incorrectly, shims left sticking through caulk in the inside of window, cracked my mortar outside and didn’t correct, broke my windowsills not repairing, cracked drywall and just tried to glue it back, one large window incorrectly installed caused moisture to get inside and now mold. Cancels the correction appointment morning of and an hour AFTER they were suppose... read more
Business response:
Hi Karen. We're so sorry to hear you're disappointed in the recent service you've received. We'd like to look into this and see what we can do to help. Could you send details of your experience to socialmedia@pella.com along with your contact info and home address? Thanks! - CS
That is a great company, great leader ship and just plain good people that work there
Pella sent me a survey and asked for a review so here it is. Salesman was good. Got a call on a Wednesday evening at 5:30pm saying the install was scheduled at 8:30am the next morning so thumbs down for that. Installers got here on time and got everything installed and I was told about a bent screen that would have to be replaced. Just before I paid I inspected the six windows and sliding rear door. I found a 1/2" scratch in the aluminum rear screen door and a bunch of terrible scratches on the glass in two windows. I'm not ... read more
Business response:
Hi Jeff! Thank you for providing your feedback – we apologize for the inconvenience these problems have caused. We see that you are scheduled for repairs on February 8th. If you have any further questions in the meantime, please reach out to your sales team or to socialmedia@pella.com. Thank you! ^AR
Please save yourself the time, money and frustration of dealing with Pella of Austin; More than 6 months later, numerous issues with orders and I am still waiting for my order to be complete. Communication from them was very poor; Also, the salesman was incredibly rude & belittling on follow up after their numerous mistakes. I will never go back to Pella for anything but don't take my word for it... check out their rating through the Better Business Bureau; When I checked last week they were at a 1 star which just solidifies... read more
Last year Pella Austin installed a large sliding glass door window in our den. The entire process was an exceptional experience! Our sales rep, Sandy, met with my husband and I to show us all of our choices and help us decide on the best option. The installers we’re able to complete the project in less than a day. They were excellent craftsmen and very professional. We have not only enjoyed how beautiful the doors look, but also how well they work. And the energy-efficient, double pane glass reduced our AC bill significantly... read more
Business response:
This is great to hear, Debbie! Thank you so much for sharing your story. We're really happy to hear you've had this great experience and that the windows are have improved your home! ^KS
Yesterday, a Pella team came out to retrofit a new dining room window in our house. We couldn't be more pleased! The window looks amazing and for some reason it actually looks much larger. The installers, James Severeid, Jeff Fry, and Luke Dunne were wonderful. We were concerned because the old window had leaked from the time it was installed. They repaired the damaged frame, re insulated the space, removed the damaged drywall, and they cleaned up completely! The new window is just beautiful and now we are considering having... read more
Frequently asked questions about Pella Windows & Doors of Austin
How is Pella Windows & Doors of Austin rated?
Pella Windows & Doors of Austin has a 4.4 star rating with 597 reviews.
When is Pella Windows & Doors of Austin open?
Pella Windows & Doors of Austin is open now. It will close at 2:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com