Pearle Express

Glenda N. 

on Birdeye

3 years ago

DO NOT. I repeat DO NOT make an appointment here for your next day after surgery appointment. So my husband has patronized this location for a LONG time. He had surgery which required a next day appointment . So of course he scheduled his next day appointment at this location. What a mistake! After the appointment was made, the next day they called to say that he needed to rescheduled- its too soon for an appointment. ? What the heck. He responded that he needed to confirm with the surgeon about this. Of course t... read more

Janice L. 

on Birdeye

3 years ago

just visited Pearl on Broadway Saugus. The young lady waiting on me was chewing gum constantly throughout our short conversation , using only one hand to type and never looked at me once. She looked as if she would rather be at the dentist having a tooth pulled than helping customers. Being a trainer in customer service she would have failed my class for sure - this is not the first time that I've found the customer service to be less than adequate. The owner is very nice and there are some people that work there who are ver... read more

scott s. 

on Birdeye

3 years ago

Horrible! Ordered glasses, they took 3 weeks to arrive. A rude kid called me and told me they were ready. I went to the store on a Thursday at 1:49pm. Thursdays are one of the days they are open, and for pickup without an appointment. No one there. Store is closed. At random. No sign on the door my in the middle of business hours they are randomly closed. I called ahead of time too ensure they had business hours. From the parking lot, I called the number. Thursdays they are open. No, you are not. I left a mess... read more

scott s. 

on Birdeye

3 years ago

Horrible! Ordered glasses, they took 3 weeks to arrive. A rude kid called me and told me they were ready. I went to the store on a Thursday at 1:49pm. Thursdays are one of the days they are open, and for pickup without an appointment. No one there. Store is closed. At random. No sign on the door my in the middle of business hours they are randomly closed. I called ahead of time too ensure they had business hours. From the parking lot, I called the number. Thursdays they are open. No, you are not. I left a mess... read more

Anonymous A. 

on Birdeye

3 years ago

They knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy “backup” thinking it would be sufficient. They have been avoiding the Attorney Generals request for documentation to support their reasoning for months. Because the Attorney Generals office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check yo... read more

Jennifer H. 

on Birdeye

3 years ago

I am updating my review shown prior to this. I took my prescription back to the ophthalmologist and found out it was their mistake not Pearle Vision’s so please disregard my last review 

Jennifer H. 

on Birdeye

3 years ago

DO NOT GO HERE. I went to pick up my bi focal glasses today and they were so blurry I couldn’t see out of them. They said the prescription must have been wrong but how can both lenses in the bifocals for reading and long distance be wrong! They refused to give me my money back 

Hannah U. 

on Birdeye

3 years ago

I recently had an appointment with Dr. Hamilton and he was extremely unprofessional. He made me feel very uncomfortable, talked about inappropriate things and used profanity freely throughout the appointment. He also told an extremely long personal story which had nothing to do with the appointment and was inappropriate in this setting. If you need an eye doctor in the Fairfield area, keep looking.  

Cnelle N. 

on Birdeye

3 years ago

Terrible experience here! If you want to spend too much money, them not tell you about your insurance ever, and them ever keep their word about anything and send in incomplete and wrong orders, go see these guys.