Pearle Express

Judy M. 

on Birdeye

2 years ago

This location has messed up my prescription for my new glasses repeatedly. I’m disabled and have a profoundly disabled son who has been abused by literally every so called caregiver he has ever had in his 35 years of life. I had to pay 20 dollars an hour every time I went to have the glasses looked at and supposedly fixed and still they never were. These glasses have been sitting for a year and a half unused. The office manager has mistreated me every time I’d call trying to have this situation resolved. She is completel... read more

John B. 

on Birdeye

2 years ago

Fantastic guy and great doc. Very happy with his service and professionalism. Just a great experience every time at Pearle Vision Florence, KY.  

Jack H. 

on Birdeye

2 years ago

Got our eyes examined and ordered glasses. Glasses came in, told.thwm it didn't feel right, wife's glasses the same, returned glasses and got a refund, unfortunately not for our eye exam, went to another and showed the prescription that the Dr at perle vision gave, after examining both of us,he said the reason the glasses gave is such a headache is because the prescription perle vision gave us was twice as strong as needed. Never do perle vision again and wouldn't recommend them to my worse enemy 

Farouq A. 

on Birdeye

2 years ago

I visited Dr. Yang July 2022 for an eye condition, she did an eye exam to evaluate my vision (which was not related to the reason of my visit), but later I took her prescription to get a new pair of prescription glasses, but the new glasses based on her prescription were blurry, I re-did the glasses but again the glasses were no good, I then decided to re-do my eye exam at lens crafters and it turned out that Dr. Yang’s prescription was wrong. Office staff is unprofessional, I called them many times to get my prescription ... read more

Tony M. 

on Birdeye

2 years ago

I've been going to Pearle Vision Six Corners for well over 10 years and I always receive top notch service. I was there again this week for my annual check and associate Ewelina N was a terrific help along with Dr. Ryan Yaffe OD. I trust my eyes to Pearle Vision.  

zahra h. 

on Birdeye

2 years ago

I recently had the pleasure of working with a wonderful saleswoman Dolly, at Pearl Vision to pick up my new glasses. Her exceptional service and friendly demeanor truly made the experience a delight. From the moment I walked in, she greeted me with a warm smile and asked how she could assist me. She was incredibly knowledgeable about the products and was able to guide me through the selection process with ease. Her attention to detail and patience in answering all of my questions made me feel confident in my decision. Wh... read more

Logan F. 

on Birdeye

2 years ago

Do not go to this non corporate (privately own location or any others owned by them) multiple HIPAA, ADA and other violations (front half of store). Optometrist is good but probably should seek employment elsewhere due to sales/support staff. I’d see him again. First problem: They refused to accommodate a patient before me, who had a disability, request for assistance. An American Disability Act protected event and violation. Stated it was a HIPAA Violation. I informed the staff at the time of their incorrect interpretation... read more

Logan F. 

on Birdeye

2 years ago

Do not go to this non corporate (privately own location or any others owned by them) multiple HIPAA, ADA and other violations (front half of store). Optometrist is good but probably should seek employment elsewhere due to sales/support staff. I’d see him again. First problem: They refused to accommodate a patient before me, who had a disability, request for assistance. An American Disability Act protected event and violation. Stated it was a HIPAA Violation. I informed the staff at the time of their incorrect interpretation... read more

DEBRA O. 

on Birdeye

2 years ago

Pearle Vision in Grand Junction, next to the mall is very disappointing. I have asked them three times to replace my warranty lens. First time was a rude woman that said she would order my replacement lenses and email my husbands prescription because Pearle Vision did not do his lenses correctly. (We ended up going to Walmart, getting cheaper frames and his lenses were done properly) Second time I called a nice young man said he would take care of it, (My lenses were not ordered and my warranty expires at the end of November... read more