Paul's Tv

P Z. 

on Citysearch

13 years ago

Bught a TV (Sumsung un46d700), obviously an openbox one – Well, you suppose you are getting a brand new set, it was obviously an openbox one. The box delivered by UPS was left at my door step without my confirmaiton (signature) of delivery. The packaging styroform was cracked and even a small piece of it was broken and missing. The plastic bag that holds the cables does not look like a new bag at all. Still, I was hopeful to see a perfect set, until I set it up and found dead pixels (stuck in red). 

Gen L. 

on Citysearch

13 years ago

Professional job – Josh and Joseph from Paul's TV came to deliver our 82-in TV, and did a great, professional job. Josh knows all the ins and outs of Paul's TV equipment. I would definitely recommend shopping here since the employees are very knowledgeable. 

Romonaga 

on Citysearch

14 years ago

Where to begin – Wow, order TV on 2/27/2011, was told it would be shipped and delivered by March 3rd, 2011. For 3 days order sat in a pending state, for 3 days I could not get Pauls TTV to respond to my questions about delivery. When I did get them on the phone, they claim the order was lost in the computer system. They then told me they would expedite the order and have it shipped 2 day express. When order was finaly released I was told delivery would not be until March 9th. When I questioned why they did not ship 2 day, I ... read more

Kc123 

on Citysearch

14 years ago

If you expect customer service,,, dont buy from them – We purchased a 50 inch Panasonic Viera television in October 2009 in January the television died, we contacted Paul's they told us to contact Panasonic who in return told us to contact their contracted repair service. The television has been in the shop for 2 and 1/2 weeks with no sign of the repair being complete. They cannot get the parts from Panasonic. I have contacted Pauls to help with the situation and was told today that since I did not purchase their extended wa... read more

jack tomson 

on Citysearch

14 years ago

Don't buy from them! – I recently purchased a 55 Samsung 3D, just a few weeks ago. I started to have issues withntheir delivery service. After a week, I noticed that my tv would get dimmer after 30 minutes. When I watched a basketball game it would look like that the lights in the gym were being turned off. It became quite noticeable. I asked Paul's crew to help me correct this problem. They said it was between me and Samsung. I asked if they could send a technician, they said no. I have the tv set exactly the way Samsung re... read more

darbnosnhoj 

on Citysearch

14 years ago

PAUL'S TV - DON'T DO IT - POOR CUSTOMER SERVICE RATING – I went on Buycom and purchased a 42" flat screen Samsung TV, Paul's TV was the company offering this Samsung on Buycom for $499.99 w Free Samsung DVD and Free Shipping. The company sent the DVD player, got it in 3 days, BUT NO TV. I spoke with Josh, Lance, Jerry (a Supervisor), Erica (head of e-commerce); each of these people during my 3 week experience with this order. In speaking with these people they ALL promised to rectify the situation ASAP. They gave me false in... read more

Leon c 

on Citysearch

14 years ago

Pauls TV Online - – Ordered television via their website - Erica and Lance worked hard on getting my television delivered to me quickly as possible. They're both professional, and easy to communicate with. They resolved any questions or concerns I had. Purchase with confidence. 

gchao 

on Citysearch

15 years ago

Service quality at its Worst – I've purchased 3 TV's from Paul's TV in the last 2 years. Everything was fine with pricing and fast delivery. Nightmare started when a repair service call was required, within the Warranty period. Forget about calling and wasting your valuable time. These guys don't really care about returning business, I guess. Mis-communications in scheduling, technician never showed up or showed up to prior scheduled time frame, no call backs, told me keep on waiting, and no one wants to take ownership of th... read more

Trojan 

on Citysearch

15 years ago

Avoid Paul's TV at all cost or you will be sorry!!! – I spent close to $4000 at Paul's TV on a brand new 63" Samsung TV 1 month ago. The tv was efective and needed to be replaced and thats when everything went down hill very fast. Erika, Jodi and Lauren in customer service are the worst customer service respentatives ever. If you are someone already stuck with Paul's tv, fist off I am very sorry for you, and second, if you ever get anyone one of these idiots on the line, you are better off hanging up the phone immediatly!! I... read more