Paul's Appliance Service

George H. 

on Citysearch

8 years ago

I have to add my name and experience to the DO NOT RECCOMEND LIST!!!!!! From the start the scheduled repair date was a NO SHOW, NO CALL, NOTHING!!! I was given an 8 hour window on the day of repair. Prior to the end of the 8 hour wait, I called and left a message on a recorder PRIOR to close of business, expecting a call back. DID NOT HAPPEN, NOR THE NEXT DAY. The next day I called back to find out what happened, sad story, perhaps with no truth in it either. So, I was rescheduled for a week later. The service technician arr... read more

john s. 

on Citysearch

10 years ago

Paul's Appliance is simply the best around they have been serving the areas of the Brazos Valley since 2008 and are an A+ better business bureau recognized business. 

Rick P. 

on Citysearch

10 years ago

HORRIBLE SERVICE! My wife and I moved to BCS a month ago. The home we bought had a problem with the built-in ice maker so we called Paul's to come out to repair. Long story short! After a number of calls and waiting over 4 weeks they tell us that the part we needed was no longer made for our Whirlpool unit. WRONG! I went to the Web and found the part myself and low and behold we now have ice. Do not waste your time calling Paul's Appliance Repair as they either just do not care about their business or they need to take some ... read more

Loretta P. 

on Citysearch

10 years ago

Office staff is Rude, Unprofessional and disrespectful. Paul’s Appliance had to order a part for my washer and said they would call. I left my work phone number to call me if it was before 4pm. The scheduler called my cell phone anyway stating that the part was in and to give her a call back to have it installed. Then I noticed from another phone number which belonged to the technician that he was on his way to my house for the install. I tried calling back all of the numbers but all I got was answering machines. When I made... read more

Melissa H. 

on Citysearch

11 years ago

DO NOT use them to fix your fridge. We were told by best buy that they were going to be our repair person. They came and told us to use a surge protector to fix our problem (our fridge was beeping but still cooling). I told him no and that would not fix our problem. I talked him into replacing the board and when he did he not only gave us a bad one but exposed some wires that caused our fridge to stop cooling and we ended up loosing all of our food. They have no idea what they are doing. 

Paul R. 

on Citysearch

12 years ago

Great Service! 

Gloria S. 

on Citysearch

12 years ago

Excellent Service! I purchased my unit from Lowe's here in town. I also purchased an extended warranty on it. I had issues about 2 weeks after we purchased the units, Lowe's sent Paul's Appliance Service out to my home. I read the reviews on here and was a bit skeptical at first. I called the company in order to confirm they did receive my work order, the young lady in the office was very friendly and was very helpful with every question I had for her. They tech came out to my home, he did a great job. He was able to fix one... read more

E R. 

on Citysearch

12 years ago

We recommend this company! The technician that came to our home was very knowledgeable, ordered parts, the part was ordered, they called us soon after installed the part. We have had no problems since. They have now worked on four different appliances for us, and we have had the same experience each time! We will continue to use this company for all of our appliance needs! 

Jason L. 

on Citysearch

12 years ago

I own many rental properties in town. I have upgraded some of my homes with new appliances. I had an issue with one of the appliance. Lowe's Service Advantage sent out this company. I have to say, I am very impressed with this company! They came out to the home, diagnosed it and was able to repair the issue at the time of service. The tech did a great job. I had issues with one of my other rental properties that I have not upgraded at this time, I called into the office spoke with the owners wife, she was very sweet and very... read more