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Patrick Hyundai
- Car Dealers
- Schaumburg, IL
About this business
Like Hyundai Made in America a family-owned New and Pre-Owned Hyundai Dealership near you conveniently located in Schaumburg on Golf Road between Meacham & Plum Grove Road across from Hobby Lobby. We offer leasing, financing, service & parts for your Hyundai & options to keep your Hyundai looking like new. Stay at home or work to save time & start shopping online with Patrick Direct Online Buying Tools. We ll even bring the vehicle you choose to you for test drive. Need Hyundai service? Schedule service anytime with our onli... read more
Location details
1020 E Golf Rd, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They double dealed AFTER SIGNING AND TAKING A DEPOSIT.I went to the dealer and sincerely negotiated a price for a car. We agreed to the price of the car and the trade in, SIGNED A CONTRACT AND EVEN PUT DOWN A DEPOSIT. They had to have the car prepped and inspected, so a few days later I was on my way to trade the cars and finish the paperwork and THEY THEN CALL ME BACK AND CHANGE THE ***** OF THE DEAL BY $6,000!!! The excuse was a BS, "we made a mistake and gave you too good of a price". What is the point of a negotiation if... read more
Business response:
Hello ****************,We are reaching out to apologize for your unpleasant experience. It is disappointing to hear when we are striving to dedicate ourselves in making the sales experience for every customer an enjoyable one. Although great efforts are taking to ensure pricing accuracy it does appear that a mistake was made regarding the vehicle you were interested. After 118 years in automotive, the Patrick ************ we are determined and dedicated in making the sales experience for every customer enjoyable and satisfyi... read more
Brought my vehicle in for 2nd oil change and inspection of **** warning. My consultant ********************* did a thorough job of explaining to me the likely cause of the malfunction, as well as the financial ramifications if I decided to have the **** inspected. This made my decision to decline the service a fully informed one. Additionally, ***** saw in the system that my 1st oil change should have been free of charge (there was a coupon that I didn't notice in my booklet) and allowed me to apply the coupon to my current ... read more
Business response:
Patrick Hyundai would like to thank you for the time youve taken to provide us feedback and for the 5 Star Review!Customer feedback motivates us to improve the customer experience and our processes! we are delighted to hear that our service team went above and beyond to earn your trust. We hope to work with you again. -Patrick ************ Customer Relations Team
I bought a used ********************************************************************** my 74 years They treated like i was some sort of criminal. It was insulting.
Business response:
On behalf of The Patrick ************ Customer Relations Team we would like to apologize that your experience wasnt a positive one. We appreciate your feedback! It helps us understand areas in our business that needs improvement. We would like the opportunity to research your visit along with our management team at Patrick Hyundai, however your online review profile isnt providing enough information. We would appreciate it if you would email ********************************************** with your full name, date of visit, o... read more
****** DONT BUY A *** FORM HERE!!!!THIS IS A ***** BUSINESS!!! I was pushed, harassed and assault by the sell manager ***** **** inside the showroom of Patrick Hyundai, then he chased me up to my car... i felt extremely harassed, assaulted and scared... he pushed me!! He is a really big big guy I am small female. I was also Threaten by ***** CANCEL. * My client bought a car from here a month ago he signed all the contract and got the car registered. Few days ago they called my client to tell him that he is not longer approve... read more
Business response:
Patrick Cars has been in business for over one hundred and seventeen (117) years. We have been successful because we always treat our customers as our #1 priority. They are always treated with appreciation and respect. As in every business, there are occasional disagreements. We take these situations seriously and have them reviewed objectively by a third party. After careful review of police records and video it is obvious that the allegations made in a recent social media post are meritless and not supported by fact. Histo... read more
Worst dealership I have ever been to, I repeat worst dealership I have ever been to. Not only will they not listen to you, but they chose to disrespect you when you disagree with them. If GUS ***** is your service advisor ask for another one immediately because he charged us for something we didn't ask him to fix and wouldn't fix the issue that we brought up. On top of a disrespectful service advisor, the service desk associate, Aubrey, was just as rude and disrespectful to me. Overall, I had one of the worst dealership expe... read more
Business response:
On behalf of The Patrick Dealer Group Customer Relations Team we would like to apologize that your experience wasn’t a positive one. We appreciate the time you’ve taken to provide feedback! It helps us understand areas in our business that needs improvement. We will be passing along your concerns to the service management team at Patrick Hyundai to review. In the meantime if there is anything further you would like to provide, feel free to email customerservice@patrickcars.com with your full name, date of visit, originatin... read more
I have been trying to get the dealership to followup with me regarding an issue with a car I purchased in June of last year. My fiance went into the dealership and the manager she spoke with was rude and condescending. I tried to follow up with the sales person I bought the car from and he has stopped responding. I contacted customer service twice and got no response so I posted a negative review on ******** and a few other platforms. The dealership did respond via ********, asking me to email them so I did. That was 6 days ... read more
Business response:
Good Afternoon, On behalf of The Patrick Dealer Group Customer Relations Team would like to take the time and apologize. Our customer service team just received your notification from the Better Business Bureau and will have to do a little research on your behalf. In brief, it does look like you spoke with our chat team on 1-15-20 who did escalate your concerns to our internet team. We will be contacting the store manager and he will be reaching out to you within 24 hours. In the meantime you can also reach out to us directl... read more
Extremely unprofessional, put a down payment on a vehicle via phone. The associate, " Joe", was using a personal device in which to send and receive customer information. The device is not a company issued phone, nor is encrypted. After taking my credit card information on a Monday, he maintained contact with myself and another family member and said everything was ok. On the day of purchase or pickup, he said I sold the car, and never ran your credit card. And laughed as he said this, I was concerned my information was stol... read more
Business response:
Hello Mr. Perez, On behalf of the Patrick Dealer Group Customer Relations Team we would like to apologize that your experience at Patrick Hyundai wasn’t a positive one. We’ve been working hard to make sure to be professional, transparent, make our customers feel welcome and part of the family. Based upon the experience you described we will be passing along the entire review to our General Manager at Patrick Hyundai, if you didn’t have the opportunity to speak with during your visit. In the meantime if you have anything furt... read more
Frequently asked questions about Patrick Hyundai
How is Patrick Hyundai rated?
Patrick Hyundai has a 4.1 star rating with 2,111 reviews.
When is Patrick Hyundai open?
Patrick Hyundai is open now. It will close at 6:00 p.m.
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