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Patrick Hyundai
- Car Dealers
- Schaumburg, IL
About this business
Like Hyundai Made in America a family-owned New and Pre-Owned Hyundai Dealership near you conveniently located in Schaumburg on Golf Road between Meacham & Plum Grove Road across from Hobby Lobby. We offer leasing, financing, service & parts for your Hyundai & options to keep your Hyundai looking like new. Stay at home or work to save time & start shopping online with Patrick Direct Online Buying Tools. We ll even bring the vehicle you choose to you for test drive. Need Hyundai service? Schedule service anytime with our onli... read more
Location details
1020 E Golf Rd, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We inquired about purchasing a used 2020 Hyundai ********. Listed price was $31,488. After asking about the car and informing the salesman we would pay cash, we were provided a quote which included over $2,500 of additional options (tire, rim, key fob warranty). I asked to remove them- would pay $31,488 cash. I was told they couldn't accept the offer because they were taking a loss on the vehicle. This is a misleading advertisement- the listed price was NOT a price they would accept. We will not be working with Patrick Hyund... read more
Business response:
Hello ***,We apologize your experience at Patrick Hyundai was less than stellar.We can appreciate your frustrations.The online pricing disclaimer states Pricing indicated as The Patrick Price includes all applicable dealer discounts and/or manufacturers incentives, does not include any tax, title, doc fee, license, optional equipment costs and/or dealer installed add-on items selected by the customer at the time of sale.After speaking with the sales manager at Patrick Hyundai it appears there was a miscommunication with the ... read more
My original review is over ***** characters but Im only allowed ***** here. ***** isnt enough to adequately describe just how horrible the car buying experience was from Patrick Hyundai. We were extorted an additional $1,500 for optional accessories that werent optional (they wouldnt remove them when we asked), they forced us to sign paperwork stating that the accessories were optional and that we agreed to buy them but we were also told that the paperwork was mandatory to sign if we wanted to buy the car, the financing offe... read more
Business response:
Good Afternoon ***********,My name is *******************, and I am the General Sales Manager at Patrick Hyundai. I have received your complaint on BBB. I do apologize for your experience and understand your frustration. The side view mirror being damaged from the transportation is a terrible thing and I am sorry that it happened at all and that it wasnt caught sooner. From my understanding though, we ordered the mirror and fixed the issue at the earliest time possible based on parts availability. I do understand that it wou... read more
I had my 2022 Tucson Hybrid serviced here at the end of March. I brought in my ****** in for it's 1st "complimentary service" well I wish I would have taken elsewhere and if you came here to get you "complimentary service" done here you will want to read this and take action as I had to here.After gutting my vehicle back, I was reading the service order and read that 5w30 oil was used instead of the required 0w20 that is stated on the oil cap and user manual. I told the service writer of the mistake and he brought out the se... read more
Gave this one star because I had to! I own a 2021 Hyundai Kona **** miles, the check engine light when on and car sputtered and ran rough, I called the dealer I purchased it from they said don't drive it call the Hyundai roadside service and they will tow it to the nearest Hyundai dealer Patrick Hyundai. Tow driver picked my car up at 2:30pm on 2/14/22 and dropped it at Patrick at 3:00pm parked it in the first row and walked in and gave the keys to the service desk, service person asked for my name and # and he gave it to th... read more
Business response:
Hello ******,On behalf of The Patrick ************ Customer Relations Team, we would like to apologize that your experience wasnt a positive one. We appreciate your feedback! It helps us understand areas in our business that needs improvement. The service manager at Patrick Hyundai, ******************* did try to reach out to you today (February 23, 2022) and was unable to leave a voicemail due to mailbox being full. He would like to discuss what happened. At your convenience, please call him directly at ************. Note: ... read more
They double dealed AFTER SIGNING AND TAKING A DEPOSIT.I went to the dealer and sincerely negotiated a price for a car. We agreed to the price of the car and the trade in, SIGNED A CONTRACT AND EVEN PUT DOWN A DEPOSIT. They had to have the car prepped and inspected, so a few days later I was on my way to trade the cars and finish the paperwork and THEY THEN CALL ME BACK AND CHANGE THE ***** OF THE DEAL BY $6,000!!! The excuse was a BS, "we made a mistake and gave you too good of a price". What is the point of a negotiation if... read more
Business response:
Hello ****************,We are reaching out to apologize for your unpleasant experience. It is disappointing to hear when we are striving to dedicate ourselves in making the sales experience for every customer an enjoyable one. Although great efforts are taking to ensure pricing accuracy it does appear that a mistake was made regarding the vehicle you were interested. After 118 years in automotive, the Patrick ************ we are determined and dedicated in making the sales experience for every customer enjoyable and satisfyi... read more
Brought my vehicle in for 2nd oil change and inspection of **** warning. My consultant ********************* did a thorough job of explaining to me the likely cause of the malfunction, as well as the financial ramifications if I decided to have the **** inspected. This made my decision to decline the service a fully informed one. Additionally, ***** saw in the system that my 1st oil change should have been free of charge (there was a coupon that I didn't notice in my booklet) and allowed me to apply the coupon to my current ... read more
Business response:
Patrick Hyundai would like to thank you for the time youve taken to provide us feedback and for the 5 Star Review!Customer feedback motivates us to improve the customer experience and our processes! we are delighted to hear that our service team went above and beyond to earn your trust. We hope to work with you again. -Patrick ************ Customer Relations Team
I bought a used ********************************************************************** my 74 years They treated like i was some sort of criminal. It was insulting.
Business response:
On behalf of The Patrick ************ Customer Relations Team we would like to apologize that your experience wasnt a positive one. We appreciate your feedback! It helps us understand areas in our business that needs improvement. We would like the opportunity to research your visit along with our management team at Patrick Hyundai, however your online review profile isnt providing enough information. We would appreciate it if you would email ********************************************** with your full name, date of visit, o... read more
****** DONT BUY A *** FORM HERE!!!!THIS IS A ***** BUSINESS!!! I was pushed, harassed and assault by the sell manager ***** **** inside the showroom of Patrick Hyundai, then he chased me up to my car... i felt extremely harassed, assaulted and scared... he pushed me!! He is a really big big guy I am small female. I was also Threaten by ***** CANCEL. * My client bought a car from here a month ago he signed all the contract and got the car registered. Few days ago they called my client to tell him that he is not longer approve... read more
Business response:
Patrick Cars has been in business for over one hundred and seventeen (117) years. We have been successful because we always treat our customers as our #1 priority. They are always treated with appreciation and respect. As in every business, there are occasional disagreements. We take these situations seriously and have them reviewed objectively by a third party. After careful review of police records and video it is obvious that the allegations made in a recent social media post are meritless and not supported by fact. Histo... read more
Worst dealership I have ever been to, I repeat worst dealership I have ever been to. Not only will they not listen to you, but they chose to disrespect you when you disagree with them. If GUS ***** is your service advisor ask for another one immediately because he charged us for something we didn't ask him to fix and wouldn't fix the issue that we brought up. On top of a disrespectful service advisor, the service desk associate, Aubrey, was just as rude and disrespectful to me. Overall, I had one of the worst dealership expe... read more
Business response:
On behalf of The Patrick Dealer Group Customer Relations Team we would like to apologize that your experience wasn’t a positive one. We appreciate the time you’ve taken to provide feedback! It helps us understand areas in our business that needs improvement. We will be passing along your concerns to the service management team at Patrick Hyundai to review. In the meantime if there is anything further you would like to provide, feel free to email customerservice@patrickcars.com with your full name, date of visit, originatin... read more
Frequently asked questions about Patrick Hyundai
How is Patrick Hyundai rated?
Patrick Hyundai has a 4 star rating with 2,225 reviews.
When is Patrick Hyundai open?
Patrick Hyundai is closed now. It will open tomorrow at 9:00 a.m.
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