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Patrick Cadillac
- Car Dealers
- Schaumburg, IL
About this business
Location details
526 Mall Dr, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Excellent service from entire staff and especially Thankful to ********
Horrific experience. Sold me a car with a broken transmission, car lasted 137 miles. NO ONE would call me back for weeks including the used car manager *****. Took a month and a half to get my money back and I only got it back because I threaded a lawyer. Spend hundreds of dollars on transportation while the car was broke and they kept my money so I had no down payment for a new one. Put me SO behind and cant even get any answer out of these scammers.
Business response:
Hello ******,Were truly sorry to hear that your experience with us did not meet your expectations. At The Patrick ************, customer satisfaction is our top priority, and your feedback is invaluable in helping us *********** love the opportunity to better understand what happened and work toward a resolution. If youre open to it, please reach out to us at ********************************************** with your full name, date of visit, and the details of your experience. Our management team at Patrick Cadillac would be ... read more
Horrific experience. Sold me a car with a broken transmission, car lasted 137 miles. NO ONE would call me back for weeks including the used car manager *****. Took a month and a half to get my money back and I only got it back because I threaded a lawyer. Spend hundreds of dollars on transportation while the car was broke and they kept my money so I had no down payment for a new one. Put me SO behind and cant even get any answer out of these scammers. Hello ******,Were truly sorry to hear that your experience with us did not... read more
Horrific experience. Sold me a car with a broken transmission, car lasted 137 miles. NO ONE would call me back for weeks including the used car manager *****. Took a month and a half to get my money back and I only got it back because I threaded a lawyer. Spend hundreds of dollars on transportation while the car was broke and they kept my money so I had no down payment for a new one. Put me SO behind and cant even get any answer out of these scammers. Hello ******,Were truly sorry to hear that your experience with us did not... read more
Complaint Description:I am filing this complaint regarding my recent experience with Tom Peacock Cadillac. While the initial purchase process was handled professionally, the dealership's post-sale service has been extremely disappointing and unresponsive.On February 8, 2025, I traded in my 2023 ***** Suburban for a 2025 Cadillac Escalade at this location. At the time of purchase, I was clearly assured by both the salesperson and the finance representative that my vehicle registration, license plates, and inspection sticker w... read more
Unfortunately, ever since the previous service manager moved to ******* Cadillac, the service here has been downhill. The new manager is highly unprofessional, and customer experience doesnt seem to be a priority anymore. When my brand-new cars AC wasnt working, I brought it in for repairs. They assured me it was fixed, but two months later, the same issue resurfaced. I returned to get it diagnosed again and requested a loaner car, but they refused to provide one. Despite me reminding them multiple timesboth over the phone a... read more
This dealership is the biggest scam ! I took my Cadillac escalade in for parking sensor assist problem however I got general motor involved because since I bought this car I had this problem unfortunately I am out of warranty so I give them the ok to fix it upon picking up my vehicle say that there were newmuris scratches on my rear bumper which I didn't have when I brought my car to their dealership the manager **** in service look at me and told me this is how my car came in which was a big lie what they claim to Cadillac ... read more
I have been a loyal customer of this dealership for some time and have purchased three brand-new Escalades from them over time. I even had a fourth one on order when I encountered a service issue.Since July 2024, the service department has been attempting to fix a simple issue with my vehicle. The truck has been in service three or four times, and during the most recent visit, they kept it for approximately 40 days. Unfortunately, when I picked it up, the issue was still unresolved, and the quality of service performed was s... read more
Business response:
Thank you for sharing your feedback. We deeply regret that your recent experience with our service department did not meet your expectations, especially given your long history with our dealership. We value our loyal customers and aim to provide excellent service, so we truly apologize for the frustration you've encountered.Regarding the issue with your vehicle, we sincerely apologize for any confusion or inconvenience caused. After several inspections and comparing your vehicle with others of similar model and mileage, it w... read more
**** ******** General Manager I have personally known **** ******** for many years. He is an excellent manager and mentor.When I learned he was opening a new Cadillac Dealership.I knew that in no time they would be NUMBER 1 ONE.His team is always the best, caring and willing to go over and beyond. I highly recommend Cadillac of Calabasas to Everyone that wants the BEST *************** Experience Available.
Frequently asked questions about Patrick Cadillac
How is Patrick Cadillac rated?
Patrick Cadillac has a 4.4 star rating with 1,006 reviews.
When is Patrick Cadillac open?
Patrick Cadillac is closed now. It will open at 9:00 a.m.
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