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Patrick Cadillac
- Car Dealers
- Schaumburg, IL
About this business
Location details
526 Mall Dr, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Beautiful dealership and lots of beautiful cars but out of state buyers should beware! We drove eight hours from Missouri to purchase a pre-owned 2020 Cadillac XT5 with a specific exterior and interior color combination. We contacted the sales team the day prior to our arrival about test driving this vehicle. The purchase was made and we drove away five hours later with a 30-day temporary tag. We never expected it to take 50 days to complete the title and registration process with Missouri. Timeline of process: 10/15/20 – Pu... read more
Business response:
Hello Mr. McKinley, On behalf of Patrick Cadillac we would like to apologize for the circumstances that prompted your review. It is true that we work with DMV Nationwide to assist with out of state deliveries to helps us be as accurate as possible with collecting taxes and registration fees for out of state residence. We do on occasion see that the amounts collected are either under or over but does vary based on each state’s requirements. If a refund is due it will be provided once all is verified & completed with the State... read more
Made a appointment as directed to see a used car. The sales manager showed us the car we test drove it and made a deal on price. All went well till deal was struck. I told them I was paying for the car upfront and no financing. After that we waited standing in lobby as there was nowhere to sit for 1hr and 45 min without any direction from manager as he was nowhere to be found. I was the only customer the whole time I was there. Finally got a hold of a sales manager and he got upset when I asked him what the hold up was. I gu... read more
Business response:
Hello Mr. Medina, On behalf of Patrick Cadillac the Patrick Dealer Group Customer Relations we would like to apologize that your experience wasn’t a positive one. Customer feedback is an important resource for improving and addressing the needs and wants of our customers. Our team is determined and dedicate in making the sales experience for every customer enjoyable and satisfying. We are working with very limited staff due to the current situation and COVID-19 and with only finance manager working for 2 of our locations it ... read more
This company doesn't deserve one star. Purchase a 2019 Cadillac "Certified Pre Owned" and I basically had to hound them down about my vehicle after I purchased it. From delivery to paperwork it has been a nightmare. Awful customer service from General Sales Manager down to the salesman. Then, I told them I am gaining penalties due to the dealership not paying the registration fees (even though we paid the dealership for it) they could care less and even told us to tell our state Tax Office "You can tell them that you gave th... read more
Business response:
Hello Mr. Hamilton, On behalf of the Patrick Dealer Group Customer Relations team we apologize that your experience at Patrick Cadillac has led to the frustrations noted in your review especially since you came to us from out of state. We will be passing along the review over to the store manager to review and someone will be in contact within the next 24 hours. In the meantime if you have anything further concerns please feel free to reach out to customerservice@patrickcars.com.
Frequently asked questions about Patrick Cadillac
How is Patrick Cadillac rated?
Patrick Cadillac has a 4.4 star rating with 1,006 reviews.
When is Patrick Cadillac open?
Patrick Cadillac is closed now. It will open tomorrow at 9:00 a.m.
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