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Patrick Cadillac
- Car Dealers
- Schaumburg, IL
About this business
“Standard of Excellence” we are a family-owned New and Pre-Owned Cadillac Dealership near you dedicated to serving you. A half mile from Woodfield Mall in Schaumburg, IL, & 2 blocks West of 355 of the Higgins Rd. exit. We offer leasing, financing, service and parts & options to keep your Cadillac looking like new. Stay at home or work to save time & start shopping online with Patrick Direct Online Buying Tools. We’ll even bring the vehicle you choose to you for test drive. Need Cadillac service? Schedule se... read more
Location details
526 Mall Dr, Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have been a loyal customer of this dealership for some time and have purchased three brand-new Escalades from them over time. I even had a fourth one on order when I encountered a service issue.Since July 2024, the service department has been attempting to fix a simple issue with my vehicle. The truck has been in service three or four times, and during the most recent visit, they kept it for approximately 40 days. Unfortunately, when I picked it up, the issue was still unresolved, and the quality of service performed was s... read more
Business response:
Thank you for sharing your feedback. We deeply regret that your recent experience with our service department did not meet your expectations, especially given your long history with our dealership. We value our loyal customers and aim to provide excellent service, so we truly apologize for the frustration you've encountered.Regarding the issue with your vehicle, we sincerely apologize for any confusion or inconvenience caused. After several inspections and comparing your vehicle with others of similar model and mileage, it w... read more
DO NOT BUY A USED CAR FROM THIS DEALERSHIP!!! They don't care if it's safe. They don't care if it needs major repairs. They don't care if you're happy with your purchase. They sold me a non-Cadillac used car that I have now poured $10,000 into for major repairs since January. In 8 months I have had three major repairs to get fixed. The first one happened only 5 days after purchasing it while driving on the highway with my children. The second repair was a major safety issue that if it had broken while driving I could have lo... read more
I purchased a XTS in June of 2022. ***** was great. However I was asked for a $1,000.00 down payment which wasnt necessary. I would have rather purchased other features with that $1,000.00. I called several times it was the a pass around game . Nothing was resolved. So I assumed they were not going to refund me.
Business response:
Hello ******, We are reaching out to apologize for your unpleasant experience with Patrick Cadillac. It is disappointing to hear that your visit and ownership didnt result in a positive experience. Customer feedback is an important resource for improving and addressing the needs and wants of our customers. Our team is determined and dedicated in making the sales experience for every customer enjoyable and satisfying. We have forwarded your concerns to the store manager to do some research. In the meantime would email *******... read more
I purchased a certified Pre-Owned XT5 from Patric Cadillac. My sales person was **** and the used car manager was ****. **** and **** are both great people to do business with. I had some issues that were taken care of promptly. I would recommend this team to anyone. Thank You
Business response:
We are very happy to hear that your experience at Patrick Cadillac was one that you felt worthy enough to share with us and we sincerely appreciate the positive feedback.The Patrick ************ is working hard to make a difference in the customer experience, and we are delighted to hear ****, ****, and our team went above and beyond to earn your trust. We hope you enjoy your and consider us in the future for your vehicle needs. Welcome to the Patrick Cadillac family. ENJOY!-Patrick ************ Customer Relations Team
I purchased a 2013 ******* elantra. It had ****** miles. ** May 2021. I did all the necessary research and it all looked good. While test driving I told the seller that it seemed to ride rough. He explained it away, bummy road. Than, of course, the ride was better on the smoother roads. Bad struts. Now only 8 months latter. A wheel baring going. The *** sensor. I'll find out tomorrow what else...oh yes. While leaving the dealership, I noticed 2 small, yet obvious gouges on the passenger side. I should have known right than. ... read more
Business response:
Hello ********,Thank you for your feedback. We appreciate your comments and would like to apologize for the circumstances that prompted your review, regarding your experience. Although we realize your time is valuable, our team would like the opportunity to further research your experience however we are unable to locate records at Patrick Cadillac regarding your purchase. If you would like our team to research your purchase further we would appreciate it if you would email ********************************************** with... read more
The ***** xc90 we bought is awesome. However, ************************* and ************************* were terrible to deal with. **** misrepresented the interest rate on the loan, but it was too late to back out of the deal because we already sold my wife's car. When I discussed the issue with ******, he was condescending and argumentative. **** also promised an upgrade to my wife's xc90, but has failed to follow through. We have called and e-mailed for weeks and nothing has been done. I would not buy a car from this dealer... read more
Business response:
Hello ****************,On behalf of the Patrick ************ Customer Relations Team, we would like to thank your feedback and apologize if communication was clearer regarding the purchase of your ***** XC90 and the option to choose another vehicle.Our records indicate that a **** of Sale and Retail Contract were signed on January 3, 2022, with annual APR of 2.99%.Our team has been willing to take the vehicle back and is willing to help find a vehicle that fits your needs. We do have email correspondence with ***** on Januar... read more
Beautiful dealership and lots of beautiful cars but out of state buyers should beware! We drove eight hours from Missouri to purchase a pre-owned 2020 Cadillac XT5 with a specific exterior and interior color combination. We contacted the sales team the day prior to our arrival about test driving this vehicle. The purchase was made and we drove away five hours later with a 30-day temporary tag. We never expected it to take 50 days to complete the title and registration process with Missouri. Timeline of process: 10/15/20 – Pu... read more
Business response:
Hello Mr. McKinley, On behalf of Patrick Cadillac we would like to apologize for the circumstances that prompted your review. It is true that we work with DMV Nationwide to assist with out of state deliveries to helps us be as accurate as possible with collecting taxes and registration fees for out of state residence. We do on occasion see that the amounts collected are either under or over but does vary based on each state’s requirements. If a refund is due it will be provided once all is verified & completed with the State... read more
Made a appointment as directed to see a used car. The sales manager showed us the car we test drove it and made a deal on price. All went well till deal was struck. I told them I was paying for the car upfront and no financing. After that we waited standing in lobby as there was nowhere to sit for 1hr and 45 min without any direction from manager as he was nowhere to be found. I was the only customer the whole time I was there. Finally got a hold of a sales manager and he got upset when I asked him what the hold up was. I gu... read more
Business response:
Hello Mr. Medina, On behalf of Patrick Cadillac the Patrick Dealer Group Customer Relations we would like to apologize that your experience wasn’t a positive one. Customer feedback is an important resource for improving and addressing the needs and wants of our customers. Our team is determined and dedicate in making the sales experience for every customer enjoyable and satisfying. We are working with very limited staff due to the current situation and COVID-19 and with only finance manager working for 2 of our locations it ... read more
This company doesn't deserve one star. Purchase a 2019 Cadillac "Certified Pre Owned" and I basically had to hound them down about my vehicle after I purchased it. From delivery to paperwork it has been a nightmare. Awful customer service from General Sales Manager down to the salesman. Then, I told them I am gaining penalties due to the dealership not paying the registration fees (even though we paid the dealership for it) they could care less and even told us to tell our state Tax Office "You can tell them that you gave th... read more
Business response:
Hello Mr. Hamilton, On behalf of the Patrick Dealer Group Customer Relations team we apologize that your experience at Patrick Cadillac has led to the frustrations noted in your review especially since you came to us from out of state. We will be passing along the review over to the store manager to review and someone will be in contact within the next 24 hours. In the meantime if you have anything further concerns please feel free to reach out to customerservice@patrickcars.com.
Frequently asked questions about Patrick Cadillac
How is Patrick Cadillac rated?
Patrick Cadillac has a 4.4 star rating with 962 reviews.
When is Patrick Cadillac open?
Patrick Cadillac is closed now. It will open at 9:00 a.m.
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