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PatientPop
- Software company
- Santa Monica, CA
About this business
With a focus on continuous innovation, PatientPop offers the first all-in-one practice growth platform that’s HIPAA-compliant, delivers measurable improvements, and is proven to grow your practice.
Location details
214 Wilshire Blvd 2nd floor, 2nd Floor, Santa Monica, CA, 90401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company took my email address to another company and then sent me unsolicited emails.
I tried to cancel my subscription with Patient Pop and they informed me that my contract was intact until November 2021 and that a written request to cancel must be submitted 60-90 days prior to the contract end date. If a request is not submitted, the contract automatically renews which is what happened last November. I thought this was very poor customer service and certainly not the way to maintain client business.
PT CONTINUES TO BILL, WITH NO WEBSITE PRODUCED CONTRACT 'NEEDED TO BE SIGNED TO MOVE FWD' WHICH WAS DONE. AFTER FURTHER DISCUSSION WE CHOSE TO NOT CREATE WEBSITE, THEY SAID, OK 'NO PROBLEM' AND NOW WE ARE GETTING BILLED FOR SOMETHING,,,,,,,NEVER CREATED BAD BUSINESS SMELLS BAD LOOKS BAD
Business response:
Our contracts are an annual term, this is clearly stated on the order form signed. I understand the frustrations you had and we have had a member of our customer experience team reach out to you multiple times to try to help resolve. Please respond to him so that we can help assist in resolving the issues you have had.
PT CONTINUES TO BILL, WITH NO WEBSITE PRODUCED CONTRACT 'NEEDED TO BE SIGNED TO MOVE FWD' WHICH WAS DONE. AFTER FURTHER DISCUSSION WE CHOSE TO NOT CREATE WEBSITE, THEY SAID, OK 'NO PROBLEM' AND NOW WE ARE GETTING BILLED FOR SOMETHING,,,,,,,NEVER CREATED BAD BUSINESS SMELLS BAD LOOKS BAD
Business response:
Our contracts are an annual term, this is clearly stated on the order form signed. I understand the frustrations you had and we have had a member of our customer experience team reach out to you multiple times to try to help resolve. Please respond to him so that we can help assist in resolving the issues you have had.
Our medical practice was contracted with Patient Pop to handle our website and social media accounts. We were looking at cutting costs within the practice and decided to bring those services in house. We reached out to Patient Pop to terminate the contract per the terms that we signed initially and they told us that the terms had changed, even though we were never notified. Now, instead of a 60 day notice, we had to wait until the original contract termed, which was October 19, 2020. On August 20, 2020 I was notified that ou... read more
Business response:
I do apologize for the confusion and frustration this issue caused you and your practice. I am happy that we were able to resolve the issue and wish you and your practice all the best moving forward. To clarify, our contract terms, regarding cancellation, have not changed. It is a one year term, clearly stated both on the signed order form and our Terms of Service. We do ask for a 60 day notice for cancellation at the renewal date. We continued delivering service as discussed between the client and Gurdev. The July invoice... read more
I almost got duped into signing with this company. Fortunately I had a savvy web designer find multiple complaints online and serious complaints by word of mouth from people who had signed on with this company. I did not engage their services, but the "courting stage" was very similar to what others have listed. They are very friendly, approachable, and available when they are trying to get you to sign. They do sound very knowledgable about SEO and website platforms, and I was completely convinced they are the best next thin... read more
Frequently asked questions about PatientPop
How is PatientPop rated?
PatientPop has a 4.2 star rating with 1,408 reviews.
When is PatientPop open?
PatientPop is closed now. It will open at 9:00 a.m.
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