PatientPop

LeNae G 

on BBB

a year ago

Liars and scammers. These people sell you one thing, lie about having no long-term contracts, and forget about getting any service - that department is non-existent. Wix is less expensive and a far superior product. Don't get scammed like I did. 

Yudit A 

on BBB

a year ago

HORRIBLE. Kareo was great, Tebra destroyed it. I am very disappointed. 

Kate S 

on BBB

a year ago

They make a poorly performing product with no efforts to improve it despite being made aware of the issues. My small business depends on it. I have not received any responses to or feedback from concerns I have voiced with them. I did, however, receive sales calls, so clearly they know how to get ahold of me. 

Timothy B 

on BBB

a year ago

Kareo EHR was marginal at best, but now that Tebra has taken over, it s HORRIBLE. Patient notes are disappearing, system messages are disappearing, the the system goes down so often, we are on the verge on having to go back to paper charts as a backup. We in the process of switching to another EHR company, and that can't happen fast enough for me! Their customer "service" is ridiculous. The people who take calls are absolutely clueless, and they just say they're "working on the problem." Save yourself a permanent migraine an... read more

Soumaya B 

on BBB

a year ago

Beware of this FRAUDULENT and UNETHICAL company. I am a physician who attempted to use Tebra for my telehealth company. Their completely untrained sales people and customer service people guaranteed me a list of services that they in fact did not offer. I have emails and recorded phone calls that prove this. I attempted to cancel their services but they wanted a little less than 4k for this, even accusing me of trying to get out of paying my bill. Except for the one rude customer service rep, all were pleasant. Their pleasan... read more

Gary V 

on BBB

a year ago

They keep charging us for services they are not providing. They refund only after hours on the phone and say that it wont happen again and then the same thing happens the next month, they are double charging for the service we have , terrible customer support terrible service. 

ROBIN G 

on BBB

a year ago

As with others I am having a terrible experience with Tebra. Only been on their system since March of 2023 and have nothing but problems with training, and their invoicing. They have untrained customer service. In spite of the reps trying they just do not have the answers that can help. You can spend 30 minutes on hold just to get to someone and then another 30 minutes waiting for them to get someone to give them the answers. Trying to get invoices corrected just is impossible. When the accounting department cannot help they... read more

Jeremy W 

on BBB

a year ago

I was not aware PatientPop owns your website platform forever and there is a lengthy process to transfer to another provider. Company was unwilling to work with me on terminating my contract early once I discovered this. Some of my physician colleagues are also unhappy with the service. 

Nathan H 

on BBB

a year ago

BEWARE!! Do not do business with Patient Pop or Tebra. The online service they provide uses old technology for website design and AI generated "blogs" which are poorly written generalizations and medically inaccurate. Once you sign on, you will be surprised to learn that everything that was promised in the sales pitch is an add-on month charge which adds up to thousands per month.More concerning to me is that customer service is IMPOSSIBLE to reach. I have tried multiple times to cancel my service but continue to be billed e... read more