PatientPop

scheryll s 

on BBB

a year ago

I am a physician forced to use Kareo. The office was recently bought by a company that also uses Tebra/Kareo and we all figured this would be an easy transitionjust move/reassign our files into their account, right? Wrong. It has been 7 weeks since the new company took over and 3 months since the initial request to merge files was made and not.one.file.has.been.migrated. We all have to work on 2 versions of the same system all day. The owners have been ghosted at times, and I spent an hour on hold one day, just to be hung up... read more

Julie K 

on BBB

a year ago

Tebra customer service is the worst I have experienced. They will mislead you and tell you things on the phone just to get you off the phone and then not honor what they said on the phone. They continue to try to bill me for August but my account is closed and I have no access to it. They were supposed to close it at the end of July but didn't do it, didn't document any of our conversations from 7/7, 7/25 about closing the account. Then say that I am responsible to pay August bill even though they told me in July that I coul... read more

debra m 

on BBB

a year ago

It is with great sadness that I had to contact this company and that I share this review.My husband a physician, has been a client of Kareo (Tebra) for many years. On May 4, 2023 he suddenly passed away.As his wife and business manager, I have been left the task of closing his medical practice. I have had many entities to contact and contracts to cancel. Once I provided the death certificate, the businesses have been gracious and understanding and cancelled whatever business agreement he may have had without fees and with em... read more

Tiffany G 

on BBB

a year ago

Signed up for billing services with this company. Was not able to download the software used for billing. Canceled contract, sent a $2000 invoice . Called for clarity accused by loyalty department of lying. Terrible customer service and out to cheat customers to buy anything this company sells 

Martin M 

on BBB

2 years ago

I have a great meting with ************** going over the website and see what changes we can do to make it better for more traffic in the website and he has great recommendations, we both come to an agreement and what to do at this time and go from there is was a very pleasant meting. 

Jennifer E 

on BBB

2 years ago

Kareo was recommended by a colleague. I decided to give it a try. I should have requested a demo first. The representative was very convincing and I decided to pay for service. I viewed the *** and the contents does not align with my current business. I attempted to cancel the same day but the representative waited until the next day to respond and provide information to cancel service. I was told that since I signed a contract for one day that I am responsible for paying $1,044 to terminate contract. I had to pay it to get ... read more

Rolandine V 

on BBB

2 years ago

I started using Tebra in 2020 when it was Kareo. As a single provider telehealth urgent care practice, Tebra is a great fit! The *** is easy to use for my patients and myself. If I had any questions or needed any clarification about billing, ***, etc. Tebra staff was accessible and patiently answered my questions. It is always a pleasure to speak with Tebra staff. They are so pleasant and always show that they are invested in seeing my practice succeed. I have and will continue to recommend Tebra to any and everyone. 

Kathryn W 

on BBB

2 years ago

I will never recommend Kareo. I am start-up, single-practitioner. I did not want to sign up for a year commitment and my sales representative lied to me saying I could have a 4 month trial period. I tried to deactivate my account within that 4 month period andheard nothing back from the company...that was two months ago. I wrote multiple times, to multiple departments. I now have cancelled all furture payments through my bank. 

liliya f 

on BBB

2 years ago

Stay away from this company!!!!! Last year on 5/4/2022 spoke to *******. We opened acct. It didn't work out for **. In July of 2022 ******* informed ** that acct is closed, and we will get reimbursed from 5/4/2022. We were continued to charge $780/month for 14 months.I called on 5/8/23 spoke to ****. He agreed that there was no reason to charge ** all this time.I called 5/15/23, spoke to ******, he said that nothing has been done.5/17/23, spoke to ******, he said that in order for ** to get money back, I need to make appt wi... read more