PatientPop

Michael R 

on BBB

2 years ago

The worst experience ever! They have the best sales team and the best billing department but unfortunately nothing in between. The website developer and the website manager are simply careless. I signed up with patientPop four months ago. They were not able to finish their part as they promised, mostly because they dont care/incompetent. They have your account number to charge you 30 days after you signed up! Stay away!! 

M.H E 

on BBB

2 years ago

i am not sure how this site works but it has been just chronic disappointment. totally mislead us to sign up to a service that we need to constantly manage the website on your behalf. the website developers have no interest in finishing the job, still we have to contact the support team to fix things . the system depends on us to send email to the clients -- you are utilizing our data base instead of yours . what you gave me is similar to what i had with a higher cost. i need to terminate the contract because the service tha... read more

Yaritza A 

on BBB

2 years ago

I have started with patient pop several months ago. I am disappointed at the services offered. They will build a website with little management to it. Would not really adapt to your practice. Primarily, they can do "pop ups" that show up simply with no effort and in my experience they do not follow up on when to remove them even when an event date has been specifically shared. I feel we have to continuedly be on the reach out for any hiccups or modifications that means reviewing your own website all the time. In my mind, tha... read more

John W 

on BBB

3 years ago

I wanted to be a satisfied customer of PatientPop. I am not. The most egregious problem is that I specifically stated to the sales rep that had to retain ownership and primary management of my url and my website. I was promised this. When subsequently I signed up, I was asked to share some code with patientPop so they could have access to build my website. They did not tell me that this code gave OWNERSHIP of my url and website to THEM! I only learned this after I found that I did not have access to Google Analytics for my o... read more

Melanie A 

on BBB

3 years ago

0 stars if possible. By far the most negligent company I have ever had the displeasure of working with. We have been trying to cancel our service since mid-January and they come back at us saying they require a written notice to cancel; so we did that. After January they never responded to any of our follow-up emails regarding whether this matter has been resolved. We forgot about it until late March when we realize they are still processing a $517 payment, keep in mind we already had a different company we were working with... read more

Ernest T 

on BBB

3 years ago

Patient Pop Autorenewal terms: 0 stars I spoke directly with a customer success team manager over the phone to let them know I would not be renewing my contract. They did not make note of this in their system. I spoke with another member of their team however they said that it was not in writing. Their "Contracts" are extremely predatory and their customers and doctors. They require a 90 day notice of cancellation however this cannot be placed until 60 days prior to the end of the contract. Its extremely convoluted and meant... read more

Deborah F 

on BBB

3 years ago

I recently signed up for Patient pop under tactics that not only were aggressive but untrue. I was quoted $800/month and now as I look at the paper work it says $900/month. The salesman did not disclose that the same Patient Pop is very similar in function to the EHR I have signed up with previously which he was aware of. In other words I am paying twice for the same thing. I called the salesman and he said he forgot to tell me this important fact. I have not had the website created and the $2,000 has already been taken from... read more

Dan M 

on BBB

3 years ago

Aggressive sales tactics, over promised. Never followed through. The tasks were outsourced to people with no communication trail. There is no way to contact anyone. They have hijacked the domain name we purchased for our practice and we now have no way to get it back. 

Courtney J 

on BBB

4 years ago

Sadly no one comes here to compliment their services, only to complain..Patient Pop has been life changing for our practice. They slipped over the years in customer service, but since 2020 they have PERFECT! Customer service has been on it, eager to provider, and please. They have implemented new strategies and staff that has made us go from contemplating a new company, to staying with PP. Give them a chance, you won't be disappointed!