SimonandLaura Gayton on Facebook
2 years ago
12/15/2019, 00:08 AM
Run away from this place!!! Please!!!! I can’t explain to you the anguish we have experienced since coming here. We were loyal costumers who always paid on time and in full. We decided to change dentists because of the pushiness we experienced here. I hate giving bad reviews, so I expected to just leave quietly. Then I receive a letter in the mail billing us for work done on my daughter the year prior. They first told us it was due to a computer glitch. A few months later they said it was due to that they had forgotten to bill the insurance. We just received another bill today, this has been on going for more than a year. And the crazy thing is they didn’t even finish the work! They left brackets on for phase two, which is not even going to happen now as our new dentist feels it’s unnecessary. So now we need to pay a few hundred dollars to have them removed, when it should have been done in the first place. There is a part of me that just wants to pay the money to make it stop. I have a crippling fear of the dentist now due to my experience here. But my husband just lost his job, so we can’t just decide to pay something from 3 years ago that they accidentally forgot to bill our insurance for. I’m at a complete loss. They haven’t apologized at all for what this has done.