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Parkhouse Apartments
- Residential Leasing
- Thornton, CO
About this business
Location details
14310 Grant St, Thornton, CO, 80023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Really negligent staff here. I stayed in one of the apartments to watch my friend's dogs and my car was towed despite the fact that the people in the leasing office agreed there wasn't proper signage saying where parking was and was not allowed and refused to help. I was told the only solution is to park in the leasing office spots which are always full, leaving guests to utilize the 2 hour street parking which often results in parking tickets and towing. The elevator has also been down multiple times and even though residen... read more
Business response:
Hi, we are unable to locate you in our resident or guest database. We pride ourselves on providing superior customer service, and as a resource for continuous improvement, we value all feedback, from residents and visitors alike. We apologize for the delay in the elevator as we worked with our technician to get it fixed. Unfortunately, the main control board was damaged Sunday at 4:15PM. We had the technician out Sunday for a restart. The technician was unable to restart the elevator. After further investigation from the tec... read more
They do not care about their paying tenants in the slightest. Elevator has been down continuously. Residents requiring wheelchairs are unable to live independently and are held captive in their rooms with no means to exit the building safely.
DO NOT MOVE HERE. Your cars will be towed, your worries will not be addressed and if you have a husband in a wheelchair and the elevator breaks then they REALLY don’t care. Been stuck in our apartment for 4 days. They will not pay for us a hotel to have our independence back, best part of it all is that this happened last month for 8 days. They think comping us $480 on our final weeks rent is enough, when all we are asking is A) the elevator to be fixed IN A TIMELY MANNER or B) a hotel because my husband who is unable to wal... read more
Business response:
Hi, we are unable to locate you in our resident or guest database. We pride ourselves on providing superior customer service, and as a resource for continuous improvement, we value all feedback, from residents and visitors alike. We apologize for the delay in the elevator as we worked with our technician to get it fixed. Unfortunately, the main control board was damaged Sunday at 4:15PM. We had the technician out Sunday for a restart. The technician was unable to restart the elevator. After further investigation from the tec... read more
They do not care about their paying tenants in the slightest. Elevator has been down continuously. Residents requiring wheelchairs are unable to live independently and are held captive in their rooms with no means to exit the building safely.
Business response:
Hi, we are unable to locate you in our resident or guest database. We pride ourselves on providing superior customer service, and as a resource for continuous improvement, we value all feedback, from residents and visitors alike. We apologize for the delay in the elevator as we worked with our technician to get it fixed. Unfortunately, the main control board was damaged Sunday at 4:15PM. We had the technician out Sunday for a restart. The technician was unable to restart the elevator. After further investigation from the tec... read more
Total disregard for wheelchair bound residents! Elevator has been out of order several days in a row, multiple weeks. The management of this complex should be ashamed and embarrassed to ignore the situation. My son is in a chair and basically trapped in his apartment. Think twice before you rent here! I hope they receive a huge fine for not complying with ADA laws!
RecommendedI would highly recommend these apartments to anyone. Staff is amazing as well!
RecommendedNice clean environment and friendly staff
Business response:
Danielle, thank you for your kind review; we are happy to pass along your comments to our team here at Whispering Ridge!
In the last 6 months several things have been stolen from residents. This includes items in the hallway, on patios, and packages that are being delivered. And management says there’s really nothing that they can do. So basically there is no security there
Business response:
Hi Gretchen, Thank you for sharing your concerns with us. We're sorry to hear about these negative incidents. That is certainly not the experience we want you to have in one of our communities. It appears you haven’t spoken to the Community Manager she will reach out to you with some possible solutions .
1150 dollars a month just to live in a box also they have a damages futher more the residents are rude ash.Lastly the management is horrible and they are super nosey.
Frequently asked questions about Parkhouse Apartments
How is Parkhouse Apartments rated?
Parkhouse Apartments has a 3.9 star rating with 710 reviews.
When is Parkhouse Apartments open?
Parkhouse Apartments is closed now. It will open tomorrow at 9:00 a.m.
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