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Paragon Plano Infusion Center
- Walk-in Clinics
- Plano, TX
About this business
Our story began in 2002 with a heart to serve people. Headquartered in Plano, Texas, our compassionate team of nurses, dietitians, pharmacists, and customer service representatives are dedicated to providing exceptional infusion services to our patients.
Location details
4709 W Parker Rd Suite 500, Plano, TX 75093, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Discovered Paragon several years ago and started at the Plano location Summer 2024. I want to start with saying that there are a handful of dedicated office staff and travel nurses at this location but that as company Paragon does not care about patients. My insurance changed and I provided my new details 3 weeks in advance of my next appointment. I followed up a small handful of times over those 3 weeks, then the day BEFORE my appointment when I should be receiving a confirmation text, I'm told that while they have my pre-a... read more
Please do not make the same mistake that I made. I read the reviews and I saw that a lot of people were complaining about the billing but I didn't see anyone go into detail in regards to exactly what happened. Paragon will run your insurance and tell you what your out of pocket cost will be and they only accepted my co-pay at my first appointment and then I was told I would be billed. It only made sense that it would be my number of visits x 40 so I just set the 40 dollars aside for each visit to pay the bill in full. Fast f... read more
Ill admit I was a little apprehensive going to get my infusion here after I had been getting it at my doctors office and they decided to send it out. After reading the reviews I didn't know what I was getting myself into. But everything went great. I don't know how the billing process will pan out but they were able to get all info from the doctors office and authorize easily (they did have a 2 month leeway from when my next dose was due so that helped). But check in process was easy. Got there 20 minutes early to do all the... read more
Never using paragon again! More times than I should have let happen, they would call me the night before my appointment saying that my pre-authorization hadn't gone through and I needed to reschedule. Extremely inconvenient! Because of the length of my infusion I must take a day off and I prefer a Friday just incase of reations and I've had to go in a midweek day on the rescheduling a couple of times. I get this infusion every 6 months and had made my appointments when I was there each time so they always had 6 months to get... read more
Total waste of time, the call landed in their onsite service team, this guy had no clue and kept verifying instead of asking the right questions. Funny enough he transferred me to the wrong department which wasted 20+ minutes. I totally see this as a training issue here. Secondly why can’t the system flags the client profile for better client experience. Why work in silos for not reason and make clients go through hoops!! Left vm as no one was there to pick up the call. Fingers crossed!!!
Frequently asked questions about Paragon Plano Infusion Center
How is Paragon Plano Infusion Center rated?
Paragon Plano Infusion Center has a 3 star rating with 32 reviews.
When is Paragon Plano Infusion Center open?
Paragon Plano Infusion Center is open now. It will close at 6:00 p.m.
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