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Paradise Grills Corporate Office
- Retail
- Ocoee, FL
About this business
Paradise Grills serves the states of Texas and Florida as the largest outdoor kitchen manufacturer in America. The premier builder, retailer, and installer of FlexBuild® patio furniture, outdoor Kitchens, and BBQ grills. We deliver an outdoor lifestyle with a Caribbean island atmosphere right in your backyard. Paradise Grills specializes in custom outdoor kitchen design and installation. We offer quality – tiki bars, bar stools, fire pits, outdoor music, lighting, furniture, and barbecue gas grills, backed with an ... read more
Location details
640 Ocoee Business Pkwy Suite #80, Ocoee, FL, 34761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WARNING - AVOID PARADISE GRILLING SYSTEMS. I spent $6000 on a Paradise grilling island and February 2019. Since I've had to replace the "high-temp" light lenses twice and the electrical trips with any weather but that is the least of my concerns. Their manufacturer warranty clearly states '5 years on burners, briquettes and grates, 1 year on all other parts". My grates didn't last two years and they refused to replace them. All four are warped and along with the warming rack. When I called directly, they asked that I forward... read more
Ordered the Tiki Hut unit, delivery was late in the evening 6:00 PM, their team was unable to complete the installation due to a manafacturing defect. Had to wait another week before a second team was due to come out and fix and finish the installation, they nevered showed up. Now, I am told be customer service that I will have to reschedule. Very concerning they cannot get someone out here and make this right.
On 9/19/20 we bought a Bar (Maui 10) w/ wine cooler & fridge, as well as a kitchen (GX-10) with a grill, 2 burner stove, 2 drawers, 1 fridge and cocktail station. All in all, it costed a pretty penny. I know i could had pay much less by using a local contractor but I thought Paradise Grill would be a decent quality and much faster. WAS I WRONG. Even though their own contract estipulate 3 to 4 week for delivery, it took 4 months. They scheduled delivery for 1/12/21 from 1pm to 3pm. Then they called two days before deliv... read more
I had a wonderful experience with the company in Houston Tx Yes it took some time to get things right but they stayed with it and got everything right Alex the service tech and Mary at the customer service center Were a pleasure to work with Its always nice to work with a company that takes pride in what the do
This company is horrible. Not even worth 1 star. Their service department is non existent. They can’t get anyone to work for service, as stated by one of the workers that came to work on our grill. Once you buy the grill, you never hear from them again. They have your money and you’re screwed We purchased our Tiki Hut style grill in June 2020. It was delivered in November 2020. The rope lights didn’t work, the television was broken, the refrigerator didn’t work and one of the electrical plugs would blow the breaker when you... read more
Purchase new grill ($8.000) from paradise grills in windermere FL. Nothing but problems. 3 refrigerators Bar lighting Broken tiles Grill not lighting. CD player broken . Just tried to use the cd player yesterday to find yet again broken. Informed that they no longer use this item and no warranty. If you want to spend your money on a outdoor kitchen i suggest you go somewhere else than Paradise Grills.
I visited their showroom. Asked for some information. Salesperson walked me around forever until I finally stopped him and asked for a business card. He then proceeded to give a quote on a kitchen that had an original list around ~$29K, but was reduced to ~$25K. He then marked this down to ~$11k with a story about surplus inventory. When I said I was not ready to buy, he wanted a deposit that he said he could hold for a year and a half. I asked him, four times for his business card and he said they did not have cards. ... read more
I purchased a grill island and a bar island. Spent a considerable sum. Ultimately the product is Ok but not great. I would really consider other prefab assemble yourself options. They now seem better to me. AND customer service is non-existent!. I have sent at least 6 emails and called three times. Each is met with a deafening silence as soon as they shake me off the phone. I have a damaged product from install and they will NOT respond and make it right. They simply do not care after the sale.
Purchased the Aruba model on October 9, 2020. Our only option for delivery was 90 days. Salesman said oh you will get it before then. Of course we did not. OK. Getting the delivery date set was a lot of back and forth. Voice messages with only "call us back" do not move conversations along. Today (January 13 is delivery day. It was supposed to be this morning. I cancelled everything and waited,, Delivery people arrived at about 6:30 PM in the dark. Said the factory loaded the wrong one so it took hours to re-load,... read more
Frequently asked questions about Paradise Grills Corporate Office
How is Paradise Grills Corporate Office rated?
Paradise Grills Corporate Office has a 4.2 star rating with 470 reviews.
When is Paradise Grills Corporate Office open?
Paradise Grills Corporate Office is closed now. It will open tomorrow at 9:00 a.m.
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