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Paradise Grills Corporate Office
- Retail
- Ocoee, FL
About this business
Location details
640 Ocoee Business Pkwy Suite #80, Ocoee, FL, 34761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is a embarrassment. They were to deliver my Kitchen on a Sunday. I waited all day and they did not deliver the kitchen. They promised me 4 chairs . Two weeks later when they delivered kitchen but failed to deliver the chairs. They had no masks when they can for the delivery and I had to help build the kitchen for a couple hours because one of the worker was a kid and it was his first day. He was throwing up the whole time and I was concerned about him having COVID so he was useless. I even had to climb on kitchen ... read more
WARNING - AVOID PARADISE GRILLING SYSTEMS. I spent $6000 on a Paradise grilling island and February 2019. Since I've had to replace the "high-temp" light lenses twice and the electrical trips with any weather but that is the least of my concerns. Their manufacturer warranty clearly states '5 years on burners, briquettes and grates, 1 year on all other parts". My grates didn't last two years and they refused to replace them. All four are warped and along with the warming rack. When I called directly, they asked that I forward... read more
Ordered the Tiki Hut unit, delivery was late in the evening 6:00 PM, their team was unable to complete the installation due to a manafacturing defect. Had to wait another week before a second team was due to come out and fix and finish the installation, they nevered showed up. Now, I am told be customer service that I will have to reschedule. Very concerning they cannot get someone out here and make this right.
The customer service is horrible. They are the worse. You call and they never know anything and always promise to call before end of day. They never call. 2 tiles were broken upon delivery. I was told they would come out and fix it. They end up refusing to come out and fixed it. Then they said they would ship out the tiles and I would need to get it fixed. When I call to check where the tiles are at they have no idea and I need to wait for them to speak to someone who is never available. These are not cheap purchases they ar... read more
On 06/12/21 I went to Paradise Grill showroom in Frisco. I fell in love with an outdoor kitchen and made a purchase 26K. Selling points for the kitchen were less time than a contractor build out, no permit, durable strong countertops, frig, side burner, etc. However, after having agreed to purchase and loan funded (Greensky) it's been one thing after another. I received a call about delivery scheduled for the end of June. That never happened due to "covid outbreak" precaution not enough staff. I get another date scheduled fo... read more
On 9/19/20 we bought a Bar (Maui 10) w/ wine cooler & fridge, as well as a kitchen (GX-10) with a grill, 2 burner stove, 2 drawers, 1 fridge and cocktail station. All in all, it costed a pretty penny. I know i could had pay much less by using a local contractor but I thought Paradise Grill would be a decent quality and much faster. WAS I WRONG. Even though their own contract estipulate 3 to 4 week for delivery, it took 4 months. They scheduled delivery for 1/12/21 from 1pm to 3pm. Then they called two days before deliv... read more
I had a wonderful experience with the company in Houston Tx Yes it took some time to get things right but they stayed with it and got everything right Alex the service tech and Mary at the customer service center Were a pleasure to work with Its always nice to work with a company that takes pride in what the do
Purchase new grill ($8.000) from paradise grills in windermere FL. Nothing but problems. 3 refrigerators Bar lighting Broken tiles Grill not lighting. CD player broken . Just tried to use the cd player yesterday to find yet again broken. Informed that they no longer use this item and no warranty. If you want to spend your money on a outdoor kitchen i suggest you go somewhere else than Paradise Grills.
I visited their showroom. Asked for some information. Salesperson walked me around forever until I finally stopped him and asked for a business card. He then proceeded to give a quote on a kitchen that had an original list around ~$29K, but was reduced to ~$25K. He then marked this down to ~$11k with a story about surplus inventory. When I said I was not ready to buy, he wanted a deposit that he said he could hold for a year and a half. I asked him, four times for his business card and he said they did not have cards. ... read more
Frequently asked questions about Paradise Grills Corporate Office
How is Paradise Grills Corporate Office rated?
Paradise Grills Corporate Office has a 4.1 star rating with 505 reviews.
When is Paradise Grills Corporate Office open?
Paradise Grills Corporate Office is closed now. It will open at 9:00 a.m.
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