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Paradise Grills Corporate Office
- Retail
- Ocoee, FL
About this business
Location details
640 Ocoee Business Pkwy Suite #80, Ocoee, FL, 34761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My grill and island unit were delivered on 7/13 without the two burner stove top and the double door wine cabinet----without informing me ahead that not all of my unit was going to be delivered. After delivery people had started setup, they then said "by the way, we are short two things on your delivery". follow up customer service has been poor. Have called several times and gotten dates which did not happen. Today they gave me another date at the end of August for my shorts to be shipped to me. Don't buy from thes... read more
This company sucks, the product they sell suck..over priced not a fully outdoor products It went to shit within. 2 yrs... my grill needs replacement, im on my 3rd grille...Customer service is horrendous. Cant get through they do not call back.....Boycott this company !! South Florida Concern
Agree with all of the above, total joke. Bought bar and BBQ set up, was delivered months, ago with no wine refrigerator, no call backs, no delivery, no customer service, an all around scam. Talked to Jacksonville store owner where I bought it and he gave me the typical song and dance. Jacksonville sucker!!!
If I could give zero stars for customer service I would! I purchase my tiki bar in March of 2021 and took delivery in June of 2021, and it has been literally been a nightmare! Our sales rep and the people in the store were super nice and professional, however their customer service is the WORST!!! My tiki bar was delivered with TV mount broken, so the TV could not lower, rendering it useless. After weeks of back and forth and multiple cancelled/rescheduled appointments, they came back to fix the TV mount, only to break the r... read more
TERRIBLE CUSTOMER SERVICE FROM PARADISE GRILL, BUY SOMEWHERE ELSE!! We recently purchased an $8k pro grill/kitchen from Paradise Grill and it was delivered a few days later, everything looked fine and we signed the received receipt. On the same day the grill was received it began to rain for about one and a half days. I went outside and noticed the stucco finish looked thin in areas and fiber was popping through, also there was water stains and finish had washed away in areas. As I rubbed my hand on the stucco, the wet color... read more
This place is a embarrassment. They were to deliver my Kitchen on a Sunday. I waited all day and they did not deliver the kitchen. They promised me 4 chairs . Two weeks later when they delivered kitchen but failed to deliver the chairs. They had no masks when they can for the delivery and I had to help build the kitchen for a couple hours because one of the worker was a kid and it was his first day. He was throwing up the whole time and I was concerned about him having COVID so he was useless. I even had to climb on kitchen ... read more
WARNING - AVOID PARADISE GRILLING SYSTEMS. I spent $6000 on a Paradise grilling island and February 2019. Since I've had to replace the "high-temp" light lenses twice and the electrical trips with any weather but that is the least of my concerns. Their manufacturer warranty clearly states '5 years on burners, briquettes and grates, 1 year on all other parts". My grates didn't last two years and they refused to replace them. All four are warped and along with the warming rack. When I called directly, they asked that I forward... read more
The customer service is horrible. They are the worse. You call and they never know anything and always promise to call before end of day. They never call. 2 tiles were broken upon delivery. I was told they would come out and fix it. They end up refusing to come out and fixed it. Then they said they would ship out the tiles and I would need to get it fixed. When I call to check where the tiles are at they have no idea and I need to wait for them to speak to someone who is never available. These are not cheap purchases they ar... read more
On 06/12/21 I went to Paradise Grill showroom in Frisco. I fell in love with an outdoor kitchen and made a purchase 26K. Selling points for the kitchen were less time than a contractor build out, no permit, durable strong countertops, frig, side burner, etc. However, after having agreed to purchase and loan funded (Greensky) it's been one thing after another. I received a call about delivery scheduled for the end of June. That never happened due to "covid outbreak" precaution not enough staff. I get another date scheduled fo... read more
Frequently asked questions about Paradise Grills Corporate Office
How is Paradise Grills Corporate Office rated?
Paradise Grills Corporate Office has a 4.1 star rating with 497 reviews.
When is Paradise Grills Corporate Office open?
Paradise Grills Corporate Office is closed now. It will open tomorrow at 9:00 a.m.
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