Paradise Grills Corporate Office

Lee D. 

on Birdeye

5 months ago

Let me start by saying—I love my grill. It’s well-made and performs exceptionally. However, my frustration lies with Paradise Grills' company policies and poor customer service, which fail to support customers after the purchase.  Main Concerns: Unclear Stock Availability & Cancellation Policy When ordering from paradisegrillsdirect.com, there is no way to know whether an item is in stock. If it’s out of stock, Paradise Grills refuses to cancel the order, forcing you to wait 6-8 weeks for it to arrive. Most reputable compa... read more

Greg S. 

on Birdeye

8 months ago

This is the worst customer service company that I’ve ever had to deal with. They use inferior stainless steel products that rust out within six months and then they say they can’t help you terrible company no warranty they want to charge for a service call because the LED lights aren’t working. What a joke of a company. 

Joe L. 

on Birdeye

10 months ago

I purchased a $14,000 BBQ with a Bar. After one month, the foot rail started rusting. I called customer service, and they told me they could send me a list of names of rust removers—inferior quality and service. Do not believe their warranty claims they are just deceitful sales tactics. Buyer beware! 

Allen C. 

on Birdeye

a year ago

I bought a tiki at shoe,got the demo model,sakes guy was great,but the rest has been downhill,was supposed to recieve everything shown on the demo and did not,was supposed to have install before Thanksgiving and it never happened, me and 3 friends had to end up assembling it,missing cords and parts,called a few times one manager she was very rude with me, and I was supposed to get a call back,for the money I spent you would think I could get a complete setup.Not to mention parts that work and are not damaged.Still waiting fo... read more

jason s. 

on Birdeye

2 years ago

Worst customer service experience in my life, all they care about is the sale. After they get your money. Getting anyone to respond under 2 weeks is a Miracle! Since delivery in June 2022. I've had 4 issues and only 2 have been resolved. For 20,000 dollars, I could have hired a professional chef for this. The counter tops are not all they say they are! We were so excited for this after remodeling our patio with there grill in the designs. And the Executive team just does not care after the sale. 

Tommy M. 

on Birdeye

2 years ago

Horrible experience from day one. My setup is 3-4 years old. Grill is horrible after the first year. Rusts badly and they don’t honor their “lifetime warranty claim”. They charge for service tech visits. The plaster falls apart after a couple years and they will send a plaster repair kit but don’t honor “lifetime warranty claim”. Anything that rusts is wear and tear. The top brace that holds my tiki top on is considered wear and tear. They made a reference to driving a car and replace tires. I don’t drive a top of a tiki... read more

Alycia G. 

on Birdeye

2 years ago

I met Emily at the boat show in Fort Lauderdale she was very nice and helped me with an outdoor kitchen. 

Captain D. 

on Birdeye

2 years ago

What a piece of crap. fancy showroom, big sales pitch, and all positive (fake) reviews on THEIR site keep them in business. Yet what we got was careless installers that did nothing but complain to then learn after many calls to customer service that actully agreed their after sales efforts were horrible. We also learned the so called Italian stone top is nothing but fake painted material with glass, yes very thin glass that breaks easily. Shortly after the fridge quit, the bar sink leaked, both having to be replaced. A prop... read more

Bob H. 

on Birdeye

3 years ago

Price was right but real poor support so would not buy again. The grill stainless on outside is very good after 4.5 years if you buy the upgraded one. But they lie about any warranty so can’t recommend and the grill does have a lot of hot spots.so not a fan. Now I have internal parts that hold the briquettes that are disintegrating and their warranty says burner covers have 5 years warranty. After a long phone call they said send pictures and then called back and said those are not burner covers and are not covered. I r... read more