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Paradise Grills Corporate Office
- Retail
- Ocoee, FL
About this business
Paradise Grills serves the states of Texas and Florida as the largest outdoor kitchen manufacturer in America. The premier builder, retailer, and installer of FlexBuild® patio furniture, outdoor Kitchens, and BBQ grills. We deliver an outdoor lifestyle with a Caribbean island atmosphere right in your backyard. Paradise Grills specializes in custom outdoor kitchen design and installation. We offer quality – tiki bars, bar stools, fire pits, outdoor music, lighting, furniture, and barbecue gas grills, backed with an ... read more
Location details
640 Ocoee Business Pkwy Suite #80, Ocoee, FL, 34761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My grill and island unit were delivered on 7/13 without the two burner stove top and the double door wine cabinet----without informing me ahead that not all of my unit was going to be delivered. After delivery people had started setup, they then said "by the way, we are short two things on your delivery". follow up customer service has been poor. Have called several times and gotten dates which did not happen. Today they gave me another date at the end of August for my shorts to be shipped to me. Don't buy from thes... read more
This company sucks, the product they sell suck..over priced not a fully outdoor products It went to shit within. 2 yrs... my grill needs replacement, im on my 3rd grille...Customer service is horrendous. Cant get through they do not call back.....Boycott this company !! South Florida Concern
Agree with all of the above, total joke. Bought bar and BBQ set up, was delivered months, ago with no wine refrigerator, no call backs, no delivery, no customer service, an all around scam. Talked to Jacksonville store owner where I bought it and he gave me the typical song and dance. Jacksonville sucker!!!
If I could give zero stars for customer service I would! I purchase my tiki bar in March of 2021 and took delivery in June of 2021, and it has been literally been a nightmare! Our sales rep and the people in the store were super nice and professional, however their customer service is the WORST!!! My tiki bar was delivered with TV mount broken, so the TV could not lower, rendering it useless. After weeks of back and forth and multiple cancelled/rescheduled appointments, they came back to fix the TV mount, only to break the r... read more
Buyer Beware! We love our Tiki Bar but customer service for warranty work does not exist. The Refrigerator handles block the outlet plugs. I was told that was a known problem and they were going with a different fridge design, and they would replace them which was not true. The LED lights have two colors backwards they will not correct. My warming rack is completely rusted after 7 months. There warranty does not cover rust and their supposed “Stainless steel” parts. There are also rust spots on the refrigerator doors. I emai... read more
Do not purchase from Paradise grill. I didn't get my product. Really poor customer experience and service.
Ordered the Tiki Hut unit, delivery was late in the evening 6:00 PM, their team was unable to complete the installation due to a manafacturing defect. Had to wait another week before a second team was due to come out and fix and finish the installation, they nevered showed up. Now, I am told be customer service that I will have to reschedule. Very concerning they cannot get someone out here and make this right.
The customer service is horrible. They are the worse. You call and they never know anything and always promise to call before end of day. They never call. 2 tiles were broken upon delivery. I was told they would come out and fix it. They end up refusing to come out and fixed it. Then they said they would ship out the tiles and I would need to get it fixed. When I call to check where the tiles are at they have no idea and I need to wait for them to speak to someone who is never available. These are not cheap purchases they ar... read more
On 06/12/21 I went to Paradise Grill showroom in Frisco. I fell in love with an outdoor kitchen and made a purchase 26K. Selling points for the kitchen were less time than a contractor build out, no permit, durable strong countertops, frig, side burner, etc. However, after having agreed to purchase and loan funded (Greensky) it's been one thing after another. I received a call about delivery scheduled for the end of June. That never happened due to "covid outbreak" precaution not enough staff. I get another date scheduled fo... read more
Frequently asked questions about Paradise Grills Corporate Office
How is Paradise Grills Corporate Office rated?
Paradise Grills Corporate Office has a 4.2 star rating with 470 reviews.
When is Paradise Grills Corporate Office open?
Paradise Grills Corporate Office is closed now. It will open tomorrow at 9:00 a.m.
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