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Paradise Grills Corporate Office
- Retail
- Ocoee, FL
About this business
Location details
640 Ocoee Business Pkwy Suite #80, Ocoee, FL, 34761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service experience in my life, all they care about is the sale. After they get your money. Getting anyone to respond under 2 weeks is a Miracle! Since delivery in June 2022. I've had 4 issues and only 2 have been resolved. For 20,000 dollars, I could have hired a professional chef for this. The counter tops are not all they say they are! We were so excited for this after remodeling our patio with there grill in the designs. And the Executive team just does not care after the sale.
Horrible experience from day one. My setup is 3-4 years old. Grill is horrible after the first year. Rusts badly and they don’t honor their “lifetime warranty claim”. They charge for service tech visits. The plaster falls apart after a couple years and they will send a plaster repair kit but don’t honor “lifetime warranty claim”. Anything that rusts is wear and tear. The top brace that holds my tiki top on is considered wear and tear. They made a reference to driving a car and replace tires. I don’t drive a top of a tiki... read more
I met Emily at the boat show in Fort Lauderdale she was very nice and helped me with an outdoor kitchen.
What a piece of crap. fancy showroom, big sales pitch, and all positive (fake) reviews on THEIR site keep them in business. Yet what we got was careless installers that did nothing but complain to then learn after many calls to customer service that actully agreed their after sales efforts were horrible. We also learned the so called Italian stone top is nothing but fake painted material with glass, yes very thin glass that breaks easily. Shortly after the fridge quit, the bar sink leaked, both having to be replaced. A prop... read more
BUYER BEWARE - Do your research on this company prior to any purchase... review BBB and search this company profile... SHADY COMPANY.. DO NOT FALL VICTIM to BAIT and SWITCH..... READ THE CONTRACT FULLY and DO NOT RELY on ANY INFORMATION PROVIDED BY THE SALES ASSOCIATE!!
do not buy from this company. they do not honor their warranty. The GSL-32 PRO warranty cleary states that there is a 5 year warranty on their burners, grates and briquettes. Sent clear pictures to their headquarters and warranty request was denied as wear and tear. there is no wording excluding wear and tear or rust(I thought this was supposed to be stainless steel. go to one of the custom outdoor kitchens builders in your area. you will be much happier. for the record they do not deserve even a 1 star rating. u... read more
Price was right but real poor support so would not buy again. The grill stainless on outside is very good after 4.5 years if you buy the upgraded one. But they lie about any warranty so can’t recommend and the grill does have a lot of hot spots.so not a fan. Now I have internal parts that hold the briquettes that are disintegrating and their warranty says burner covers have 5 years warranty. After a long phone call they said send pictures and then called back and said those are not burner covers and are not covered. I r... read more
My grill and island unit were delivered on 7/13 without the two burner stove top and the double door wine cabinet----without informing me ahead that not all of my unit was going to be delivered. After delivery people had started setup, they then said "by the way, we are short two things on your delivery". follow up customer service has been poor. Have called several times and gotten dates which did not happen. Today they gave me another date at the end of August for my shorts to be shipped to me. Don't buy from thes... read more
This company sucks, the product they sell suck..over priced not a fully outdoor products It went to shit within. 2 yrs... my grill needs replacement, im on my 3rd grille...Customer service is horrendous. Cant get through they do not call back.....Boycott this company !! South Florida Concern
Frequently asked questions about Paradise Grills Corporate Office
How is Paradise Grills Corporate Office rated?
Paradise Grills Corporate Office has a 4.1 star rating with 497 reviews.
When is Paradise Grills Corporate Office open?
Paradise Grills Corporate Office is closed now. It will open tomorrow at 9:00 a.m.
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