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Paradise Grills Corporate Office
- Retail
- Ocoee, FL
About this business
Paradise Grills serves the states of Texas and Florida as the largest outdoor kitchen manufacturer in America. The premier builder, retailer, and installer of FlexBuild® patio furniture, outdoor Kitchens, and BBQ grills. We deliver an outdoor lifestyle with a Caribbean island atmosphere right in your backyard. Paradise Grills specializes in custom outdoor kitchen design and installation. We offer quality – tiki bars, bar stools, fire pits, outdoor music, lighting, furniture, and barbecue gas grills, backed with an ... read more
Location details
640 Ocoee Business Pkwy Suite #80, Ocoee, FL, 34761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BUYER BEWARE - Do your research on this company prior to any purchase... review BBB and search this company profile... SHADY COMPANY.. DO NOT FALL VICTIM to BAIT and SWITCH..... READ THE CONTRACT FULLY and DO NOT RELY on ANY INFORMATION PROVIDED BY THE SALES ASSOCIATE!!
do not buy from this company. they do not honor their warranty. The GSL-32 PRO warranty cleary states that there is a 5 year warranty on their burners, grates and briquettes. Sent clear pictures to their headquarters and warranty request was denied as wear and tear. there is no wording excluding wear and tear or rust(I thought this was supposed to be stainless steel. go to one of the custom outdoor kitchens builders in your area. you will be much happier. for the record they do not deserve even a 1 star rating. u... read more
My grill and island unit were delivered on 7/13 without the two burner stove top and the double door wine cabinet----without informing me ahead that not all of my unit was going to be delivered. After delivery people had started setup, they then said "by the way, we are short two things on your delivery". follow up customer service has been poor. Have called several times and gotten dates which did not happen. Today they gave me another date at the end of August for my shorts to be shipped to me. Don't buy from thes... read more
This company sucks, the product they sell suck..over priced not a fully outdoor products It went to shit within. 2 yrs... my grill needs replacement, im on my 3rd grille...Customer service is horrendous. Cant get through they do not call back.....Boycott this company !! South Florida Concern
Agree with all of the above, total joke. Bought bar and BBQ set up, was delivered months, ago with no wine refrigerator, no call backs, no delivery, no customer service, an all around scam. Talked to Jacksonville store owner where I bought it and he gave me the typical song and dance. Jacksonville sucker!!!
If I could give zero stars for customer service I would! I purchase my tiki bar in March of 2021 and took delivery in June of 2021, and it has been literally been a nightmare! Our sales rep and the people in the store were super nice and professional, however their customer service is the WORST!!! My tiki bar was delivered with TV mount broken, so the TV could not lower, rendering it useless. After weeks of back and forth and multiple cancelled/rescheduled appointments, they came back to fix the TV mount, only to break the r... read more
Buyer Beware! We love our Tiki Bar but customer service for warranty work does not exist. The Refrigerator handles block the outlet plugs. I was told that was a known problem and they were going with a different fridge design, and they would replace them which was not true. The LED lights have two colors backwards they will not correct. My warming rack is completely rusted after 7 months. There warranty does not cover rust and their supposed “Stainless steel” parts. There are also rust spots on the refrigerator doors. I emai... read more
Do not purchase from Paradise grill. I didn't get my product. Really poor customer experience and service.
TERRIBLE CUSTOMER SERVICE FROM PARADISE GRILL, BUY SOMEWHERE ELSE!! We recently purchased an $8k pro grill/kitchen from Paradise Grill and it was delivered a few days later, everything looked fine and we signed the received receipt. On the same day the grill was received it began to rain for about one and a half days. I went outside and noticed the stucco finish looked thin in areas and fiber was popping through, also there was water stains and finish had washed away in areas. As I rubbed my hand on the stucco, the wet color... read more
Frequently asked questions about Paradise Grills Corporate Office
How is Paradise Grills Corporate Office rated?
Paradise Grills Corporate Office has a 4.2 star rating with 488 reviews.
When is Paradise Grills Corporate Office open?
Paradise Grills Corporate Office is closed now. It will open at 9:00 a.m.
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