807 Rockville Pike, Rockville, MD 20852 United States
https://www.rockvillechevrolet.com/
Open now:9:00 am - 9:00 pm
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About
Ourisman Chevrolet of Rockville is your trusted new and used Chevy dealership in Rockville near Bethesda.
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SUSAN W on BBB
2 years ago
05/17/2021, 02:50 AM
**** BUYERS BEWARE, PRICES ARE FALSELY ADVERTISED**** I found a vehicle i was interested in purchasing on Ourisman Chevrolet of Rockville's website. The price advertised on the dealer website was completely inaccurate and falsely displayed. I drove over 2 hours to the dealership due to the price advertised for this vehicle. When i arrive i was told that i did not qualify for the $5,987 "dealer discount" because i was not a "local and loyal Ourisman customer". I questioned this multiple times with my sales consultant as well as the sales managers, however i did still end up purchasing the vehicle. When i finally got home and did some further research on the "dealer discount" and found out the discount information clearly states " The Ourisman-Rockville discount is available to everyone, no restrictions apply". (see attached photo) I at this point contact the Sales manager and question was i was blatantly lied to and scammed out of $5,987 off the vehicle price.. His only response was " there is nothing i can do you signed the papers, the car is yours now" I am extremely dissatisfied with the service at this dealership. I am and have been a GM dealer employee for over 10 years and this is is NO WAY how you should treat a customer. On top of being lied to and scammed out of almost $6,000.. The used car manager gave me an EXTREMELY low price for my trade. Over $10,000 less than KBB and True car instant Cash offers. This was my first experience buying a brand new car and honestly it was the worst experience of my life. I will never buy another vehicle from "Ourisman" and neither will any of my friends or family
Amanda H on BBB
2 years ago
01/28/2021, 04:20 AM
Buying from Rockmont/Rockville Chevrolet was the worst car-buying experience of my life! They messed up the paperwork repeatedly and were completely unresponsive after the purchase was complete. I could not get any updates on my license plates or the money that I was owed, over the phone or by email. I am a military member and it was very clear to me that they did not appreciate my business and that dealing with me extra work and a hassle. I would not recommend this business to anyone.
Nick S. on Yellow Pages
5 years ago
06/18/2018, 06:34 AM
Got a mailer that advertised an oil chainge, tire rotation and multi point inspection for the "Everyday Value Price of $49.95. Also got a coupon book that has a coupon for $20.00 off oil change. The total for my $49.95 service was a total of $65.63. File compliance fee of $3.75 Hazardous waste fee of $3.50 and "Miscellaneous Supplies fee of $5.48. All plus tax. Could not get the service guy to explain all of the $5.48. He said something about rags and spray. Seems like if they can get to a price of exactly $5.48, they should be able to explain the details. Also, according to them, with the "everyday value price" you could not use any coupons from the dealership. They explained that the everyday price was already a reduced price. Buyer be aware!! They also then wanted to replace my wiper blades. The driver side I had just done myself about 3 month ago. The also suggested throttle body service and brake fluid service which would have run around another $250 to $300.00. I checked, but failed to see where they had removed the hose to inspect the throttle body. I guess they just suggest things hoping you will buy into the "upsell" program.
Their coupons are pretty useless, as are their business practices.
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Caor L. on Yellow Pages
6 years ago
08/29/2017, 01:46 AM
I bought a 2016 Camaro SS from Ira very late on a Friday night and they stayed late past closing to finish the paperwork so I could be on my way with my new car. I had some issues with an AC actuator (which was not their fault, it was a GM mess up) and I live far away (but chose to buy there because they had a better selection) and brought my car to a different dealership to get the issue fixed and Ira checked up on them every day to let me know what was going on which shows how committed he is even after the sale was complete! The car buying part of the experience was excellent.
Lorraine S. on Yellow Pages
6 years ago
08/21/2017, 07:58 AM
Service Rep Tim Hall is the best to work with if you need help with service on your car. He is patient and able to explain (in terms I understand) what is needed for my car. I'll go back because of him.
Dix D. on Yellow Pages
6 years ago
08/15/2017, 07:43 AM
Mike Baron is the best service manager I've ever met. He does his research very thoroughly, and he will not charge you for anything you don't need. He finds out what's under warrantee and saves you thousands of dollars. I am so thankful he answered the call about my check engine light. He also made sure I had a free rental while my car was being serviced for a minor recall. In short, our family loves this guy. He's got a heart of gold. Ask for him by name if you have a Chevy that needs work.
Nor H. on Yellow Pages
6 years ago
08/07/2017, 07:31 AM
I have bought many new cars over the years and can say my salesman Andy Mikin made my purchase the most pleasant experience. Everything went very smooth and most of all when I came to pick up the vehicle Andy had most of the paperwork ready which saved a lot of time which is a first for me.One other thing that I liked was that when I first called Andy suggested that I might want order the van and gave me on the phone the price.I came in ordered the van and got it my way.Very happy customer,Thanks
Ticia W. on Yellow Pages
6 years ago
08/03/2017, 08:06 AM
We purchased a 2013 malibu LT2. First of all. The service was top notch. We had been to several dealers and the service here was by far the best. My sister had purchased a vehicle here earlier in the day and the way she was treated prompted us to go check it out. We had the same salesman (Rohan) and he was quite good. All of our questions were answered in an informative manner and at no point did we feel pressured into something we didn't want. Our trade in was competitively valued (quite a bit more than where we purchased it from) and we were given a fair price on the new car. We are frequent car buyers and Rockmont Ourisman has a new customer for life.
Sorcha Z. on Yellow Pages
6 years ago
07/26/2017, 05:19 AM
Bart was a huge help and and was very straight forward. I asked him to put me in contact with his most experienced salesman as I didn't have time to waste and was ready to get a car that same day. Andy was a great guy to work with and took a "no BS" approach. The finance employee did not waste any time either and got me out of there very quickly which I appreciated.
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