Orbit Leasing

Di E 

on BBB

a year ago

This is the 1st time I had to complain about this company. I got my suv 4 yrs ago and out of no where my whole muffler system goes out. And with no help from them on the service contract the deductible is the price of the repairs but is no longer valid cause it's over the phase term limit time( months) or miles but I'm still paying for that part of my contract and for what if it's no good to me. 

Kayla T 

on BBB

2 years ago

Honestly, this place just breaks my heart. First off, I bought a Turbo car from and the Turbo went bad within the first few months. I paid for the extra warranty and it did NOTHING for me what's so ever. Since then, I have had so many problems with this car it's insane hence I come up short on payments here and there because of all the money I have had to dump into this car. I honestly wouldn't even complain if their employee Jen / Jenny wasn't so rude & condescending. She is literally the only employee there who will not wo... read more

Debra J 

on BBB

2 years ago

I have been dealing with Orbit Leasing for the last 5 years,today I payed off my vehicle. During my time with this company they have been outstanding since day one. I have never dealt with a more passionate polite caring group of people. Their teamwork is outstanding as well and they always made me feel like a valued customer and person,especially one person by the name of BRITTANY. Brittany has always been so polite and helpful. She is an asset to this company and I hope she is recognized as so. So thank you Orbit Leasing a... read more

Karen D 

on BBB

2 years ago

The service and compassion of this team is outstanding! They went above and beyond to follow up with options to make me feel appreciated and my concerns heard. Thank you for all you do! 

Barbara B 

on BBB

2 years ago

Had no trouble the 5 years we paid on the car. Had to contact customer service once but only because I had a couple questions for them. Customer Service was awesome. 

Ryan H 

on BBB

2 years ago

Orbit leasing sucks I lost my job due to their impatience and then they continue to pile on the bill each month still after I told them to come and pick the vehicle up they are a joke I would not recommend them to my worst enemy when asked if they could give you a grace period they don't care they just shut the vehicle off and expect you to be abl******e to make the payment still they are trash 

Michael W 

on BBB

2 years ago

At the end of 2022, I applied for financing with Oribit Leasing Inc to get a car from its affiliate Car City. It was SUCH a long and draw out ordeal that caused an increase cost to my insurance, apart from the $79 deal they like to bundle. I decided to Rescind the transaction in good faith, in accordance with 15 USC 1635. Orbit Leasings Inc. has willfully disregarded the obligation(s) imposed by the U.S Congress where a right of rescission is concerned. March of 2023 I filed a civil suit against the manager of Orbit Leasing ... read more

Sharon S 

on BBB

2 years ago

I agree with ***** and ****** (below). I've been dealing with Orbit Leasing for 8 years now, (two vehicles) and in that 8 years I've had several issues come up. No matter who I talked to during those times, they have always been very respectful and kind to me. They also would do whatever they could to help me. As far as my vehicles go, I've been very lucky. It's always hit or miss when buying a used vehicle. I'm sorry there are so many negative experiences. I'm pretty sure the staff are as well. As much as we hate it sometim... read more

KasSandra S 

on BBB

2 years ago

Worst company every. My husband went on medical we were behind 1 payment. And they told me in writing they would put payment to end of lease. As long as we made payment well I did just that and woke to a tow truck the day after payment.