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Orange County Urology Associates
- Healthcare
- Mission Viejo, CA
About this business
Location details
26691 Plaza SUITE 120, Mission Viejo, CA, 92691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If I could leave zero stars, I would. This is the most impossible doctor's office I have ever had the unfortun of working with. The only way to contact anyone in the office is through text that go un answered. This is caused me. to seek medical attention through a emergency rooms or urgent care, resulting in me becoming sicker due to infection going untreated longer. It would seem I'm stuck with this group. Due to my insurance, this is the only group they contract with in orange county. Optum (scan) i do plan on turning them... read more
I was very disappointed with my experience, not because of the doctor, but because of the office staff. I was told that the authorization for an ultrasound had been sent, but when I followed up with my insurance, I was informed that no authorization had ever been submitted. When I called the office to clarify this, the staff was disrespectful, and my call was disconnected. This lack of professionalism and poor communication made an already frustrating situation much worse.
They are impossible to reach. Worse off, my tests came in stating I had an infection, the suspected cause of my pain. They had the test results for a week and no one bother to follow up with an antibiotic. I tried texting on the phone number they tell me too. I have called and left messages. I do not get any response. After attempting to reach them for days, I think it is apparent I need to find a urologist office that actually cares about their patients health and well being. I just reached the office, now they can't reach ... read more
The worst place to go
⸻ ⭐️ 1 STAR — IF I COULD GIVE ZERO, I WOULD Orange County Urology is an absolute disgrace to patient care. They have stood up my 70-year-old father-in-law TWICE for scheduled telehealth appointments. Twice we rearranged our work schedules, took time off, and waited—only to be completely abandoned with no explanation. They refuse to release a test result we specifically requested, and you cannot reach any human being at this clinic. Their phone system is a black hole. On the rare occasion they pretend to “care” and call back,... read more
Frequently asked questions about Orange County Urology Associates
How is Orange County Urology Associates rated?
Orange County Urology Associates has a 4.7 star rating with 364 reviews.
When is Orange County Urology Associates open?
Orange County Urology Associates is closed now. It will open at 9:00 a.m.
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